IT Manager

Job not on LinkedIn

November 25

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Harbor Health

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Healthcare Insurance

Harbor Health is a healthcare provider offering a range of medical services, including Express Care for immediate medical needs like sore throats, seasonal allergies, and annual wellness visits. They emphasize a co-creation approach to health, working collaboratively with patients to achieve optimal health outcomes. Harbor Health provides virtual and traditional appointment options and accepts most insurance plans, ensuring accessible healthcare for their clients. With multiple clinics, including specialized Express Care locations, they focus on offering warm, welcoming, and efficient care, as evidenced by positive patient reviews.

11 - 50 employees

⚕️ Healthcare Insurance

📋 Description

• The Manager of IT oversees Harbor Health’s technology operations, field services, and day-to-day IT service delivery. • This role ensures that all clinical and corporate technology functions are consistent, reliable, and secure across the organization. • This position will manage a dispersed IT team and serve as the primary IT Operations Owner and vendor relationship holder. • The Manager of IT drives operational excellence through hands-on execution, vendor management, process development, and leadership of field and support functions. • Lead and mentor the new IT team members, ensuring consistent delivery of onsite and remote support across all clinics and corporate offices. • Oversee the execution of new clinic integrations, site upgrades, and technology refreshes. • Ensure endpoint reliability through standardized imaging, patching, and asset lifecycle management. • Coordinate with stakeholders on technology readiness for new or expanding sites and systems. • Own field escalation processes, ensuring timely resolution and clear communication to stakeholders. • Serve as the operational lead for Harbor’s IT Operation Vendors (e.g.: MSP, printer service, ISPs, etc.), managing service quality, ticket escalations, and quarterly business reviews. • Approve technology purchases, licensing renewals, and hardware orders in partnership with Procurement.

🎯 Requirements

• BA/BS in Information Technology, Computer Science, or related field; or equivalent combination of education and experience. • 5+ years in IT operations with at least 2 years in a leadership or managerial capacity. • Proven success managing MSPs, multi-site environments, and hybrid cloud/SaaS ecosystems. • Experience in healthcare or other highly regulated industries required. • Proficiency with MDMs, ITSM/ticketing platforms, asset management, and network fundamentals. • Hands-on technical ability across endpoints, SaaS systems, and network troubleshooting. • Demonstrated understanding of ITIL or IT service management practices. • Strong vendor management and budgeting skills. • Excellent documentation, organization, and communication abilities. • Ability to lead calmly in high-pressure situations and make balanced, informed decisions. • Travel up to 25% to clinics and field sites required.

🏖️ Benefits

• Competitive salary and benefits package • Professional development and growth opportunities • Transparent and unique culture