Patient Engagement Specialist – Bilingual Spanish

🕒 6 days ago

🌽 Illinois, Michigan, +3 more states – Remote

🌽 Illinois – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare Insurance • Home Health • Hospice Care

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments • Ensure patients receive a detailed explanation of program services • Thoroughly and accurately document call notes and scheduling details in electronic system • Expedite emergency clinical calls as needed • Process new appointments or changes to existing appointments • Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment • Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values • Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members • Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes • Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family • Complete ongoing training and coaching programs for further skills development by deadlines • Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service • Perform other duties as assigned

🎯 Requirements

• High school diploma • Ability to multi-task while given competing priorities • Ability to communicate in an empathetic, compassionate, and professional demeanor at all times • Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner • Ability to analyze problems and resolve issues in a rapid, direct and complete manner • Demonstrates short and long-term persistence in meeting objectives and personal development • Ability to adapt to new systems and changes as required and apply guidelines/procedures • Excellent communicator with an uplifting and personable manner with outstanding phone etiquette • Excellent written communication skills with success in providing notes, updates, and written communications via computer systems • Excellent data-entry skills and proven ability to navigate multiple computer screens

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time • Paid Orientation and Training