Staff Customer Engineer

🕒 June 3

🇺🇸 United States – Remote

💵 $148k - $160k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

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Harness

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

🔒 Cybersecurity

Software • SaaS • Cybersecurity

Harness is an AI-native software delivery platform that empowers engineering and DevOps teams to achieve high levels of engineering excellence. It offers innovative DevOps tools such as Continuous Delivery and GitOps, Continuous Integration, Feature Management and Experimentation, Infrastructure as Code Management, and Chaos Engineering. The platform is designed to enhance software delivery through automation and insights, improving developer productivity and experience. Harness integrates security in the delivery pipeline to ensure the integrity of the software supply chain and optimizes cloud spend with its cloud cost management tools. Additionally, Harness AI assists with various aspects of software delivery, leveraging automation to simplify tasks and improve efficiency. Harness's solutions help businesses modernize their DevOps processes, secure software delivery, and optimize cloud expenditures.

📋 Description

• Serve as the primary technical resource for enterprise customers during complex troubleshooting, onboarding, and expansion • Code Fluency: Comfortable reading source code to understand how a product behaves • Own complex customer issues across Kubernetes (k8s), ECS, Docker, cloud platforms, and on-premise/hybrid environments • Perform root-cause analysis on pipeline failures, deployment issues, runner/agent connectivity, and secrets management errors • Debug infrastructure automation, execution logs, and metrics data across CloudWatch, Google Cloud Operations/Stackdriver, and Azure Monitor • Lead incident triage during escalations, coordinate cross-functionally, and deliver clear technical findings to Engineering • Reproduce edge-case bugs with clean reproduction steps and drive resolution in partnership with Product and Engineering • Develop and maintain runbooks, troubleshooting guides, and customer-facing playbooks

🎯 Requirements

• 6+ years in a customer-facing engineering, DevOps, SRE, or platform engineering role • Solid hands-on experience with Kubernetes (k8s), ECS, and Docker • Experience across at least two major cloud platforms (AWS, GCP, Azure) • Solid understanding of CI/CD concepts and tooling • Comfortable owning a customer call without escalating every decision • Able to write up technical findings clearly • Proficiency with Linux systems, networking fundamentals, and distributed system debugging • Scripting ability in at least one language (Python, Node.js, Bash, or similar) • Hands-on experience with observability tooling (Datadog, Splunk, Prometheus, or similar)

🏖️ Benefits

• Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Flexible work schedule • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Monthly, quarterly, and annual social and team building events • Monthly internet reimbursement