
10,000+ employees
Founded 1976
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
🔥 57 minutes ago
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10,000+ employees
Founded 1976
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
• Monitor the performance and availability of applications and infrastructure using AppDynamics, LogicMonitor, and Azure Monitor • Conduct health checks and performance tuning of SQL databases • Oversee Windows servers and IIS functionality and performance, applying configurations and updates • Monitor interface subsystems for seamless data flow and connectivity • Provide first-level support, diagnose incidents, and escalate issues to higher-level engineering teams • Maintain documentation for system configurations, procedures, and incident responses • Participate in root cause analysis to prevent recurrence and improve reliability • Collaborate with cross-functional teams on upgrades, patches, and configurations while minimizing downtime • Ensure 24/7 uptime of critical systems and respond to alerts and incidents within SLAs • Stay current with industry trends and recommend improvements to monitoring processes and tools
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience • 1-3 years of experience in a systems monitoring and support role • Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor • Basic knowledge of SQL databases, including monitoring and troubleshooting techniques • Understanding of Windows Server administration and IIS management • Experience with monitoring server uptime, performance metrics, and alert management • Proficient in troubleshooting system issues and performing root cause analysis • Strong analytical skills and attention to detail • Excellent written and verbal communication skills • Ability to work collaboratively in a team environment • Availability to work in a 24x7 environment, including evenings, weekends, and on-call rotations as required • Understanding of healthcare application is an added advantage • Knowledge of ITIL best practices and frameworks
• 24x7 environment with shift options (9 Hours or 12 Hours shift) • On-call rotations as required
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