Project Manager

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Serve as a primary point of contact for assigned client accounts and build trusted, long-term relationships • Manage and monitor contracted service delivery to ensure commitments are met • Oversee end-to-end project delivery and ensure on-time delivery against agreed deadlines • Track and manage work against client Statements of Work (SOWs) • Manage scope creep through the formal change request process • Implement Client Success Initiatives and obtain stakeholder sign-off • Review and update Weekly Project Summary Reports • Manage monthly budget submissions, forecasting, cost plans, and forecast-versus-actual reconciliation through the Clarity portal • Review and approve weekly team timesheets and resolve discrepancies • Monitor contracted growth metrics and coordinate overage invoicing • Review monthly EBITA and financial files and update the Monthly Ops Tracker • Achieve and maintain SLA/OLA adherence, prepare SLA documentation, and monitor breaches • Coordinate remediation plans and document SLA findings • Monitor major incidents and coordinate testing and validation with GMS resources • Maintain contract documentation and track contract end dates and extensions • Support additional-services proposals during contract negotiations • Develop and maintain RACI and escalation matrices • Identify upsell and cross-sell opportunities and escalate leads • Contribute to increasing referenceable accounts through exceptional client experiences • Deliver AI projects with measurable impact • Implement quarterly process improvements based on customer feedback • Pursue project management certification and relevant training

🎯 Requirements

• Proven experience in project management, service delivery, or a client-facing operations role • Strong understanding of contract management, SLA/OLA frameworks, and financial tracking • Demonstrated ability to manage multiple client accounts simultaneously with a high degree of organization • Excellent communication and interpersonal skills with the ability to build trust at all stakeholder levels • Proficiency in project management tools and reporting platforms • Experience with timesheet management and budget forecasting processes • Project Management certification (PMP, CAPM, or equivalent) or active pursuit of certification (preferred)