Client Success Advocate

🕒 Yesterday

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Harris & Harris

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

💸 Finance

🤝 B2B

🏢 Enterprise

💰 Private equity on 2019-11

Finance • B2B • Enterprise

Harris & Harris is a debt collection and accounts receivable management firm that specializes in omnichannel communications and technology-driven recovery solutions for clients across government, toll authorities, healthcare, telecommunications, utilities, and banking. The company emphasizes customized recovery programs, strong security and compliance practices, robust reporting and analytics, and tailored consumer engagement (including mobile/text-to-pay). It offers professional services to increase recovery rates and improve consumer experience while maintaining strict data security and regulatory certifications.

📋 Description

• Manage day-to-day client inquiries with support from senior team members • Maintain accurate client records and ensure patient balances are accurate at all times (this involves transactional posting and updating balances) • Provide routine status updates to clients under the direction of a supervisor • Support senior liaisons in preparing reports, presentations, or client communications • Identify basic client needs and route them to the appropriate internal team • Follow established processes and workflows with limited decision-making authority • Perform routine account reconciliation for assigned clients • Ensure timely outreach on inquiries requiring client approval • Ensure timely response times to both client requests (via email or phone) and internal customers’ requests (via ticketing system) • Manage assigned issues and projects to meet deadlines consistently • Assist with issues or requests from internal departments

🎯 Requirements

• High School Diploma or equivalent level of education • 2 – 3 years of clerical or customer service experience is preferred • Prior healthcare billing or collections knowledge is a plus! • Ability to navigate in a Windows-based environment • Solid experience with MS Office (Word, Excel, and Outlook) • Must be able to work in a fast-paced environment • Possess clear, professional and ethical communication style • Must be self-motivated and be able to work independently • Ability to prioritize, organize and multi-task assignments in a fast-paced, deadline-driven environment • Must be a quick learner who can troubleshoot and be trained to use different computer-based systems simultaneously

🏖️ Benefits

• Medical, Dental, and Vision insurances from premium providers • 401K with matching • Company paid Accident and Disability Insurance • Long Term Disability Insurance • EAP, and Travel Assistance • Tuition Reimbursement • Paid Time Off, Wellness Days, and paid Holidays • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.