Call Coordinator

Job not on LinkedIn

🔥 32 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Answer incoming customer calls promptly and professionally during business hours (8–5 EST) • Identify the customer, product, and nature of the request • Create clear, complete, and correctly categorized tickets in TeamSupport for every call • Route tickets to the appropriate product or support team • Provide accurate information on next steps and expected follow-up • Keep call and ticket records up to date and consistent • Escalate urgent or high-priority issues according to set procedures • Serve as the first point of contact for customers across all Aurora product lines

🎯 Requirements

• Impeccable spoken and written English: clear, professional, and grammatically precise • Excellent phone manner, with patience and composure when callers are frustrated • Strong attention to detail and accurate data entry • Ability to learn several product lines at a high level and route requests correctly • Reliability and punctuality; must be available for the full 8 AM–5 PM Eastern shift • Comfort working in ticketing or CRM systems • Experience with TeamSupport or a similar ticketing tool (Zendesk, Freshdesk, ServiceNow) (nice to have) • Previous call center, help desk, or customer service experience (nice to have) • Familiarity with software, government, or municipality customers (nice to have)

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