Expert Systems Engineer

🔥 35 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Lead complex Citrix logon performance investigations across all logon phases • Analyze customer logon data across environments, subnets, users, and machines to isolate root causes • Conduct packet-level Wireshark analysis for DNS, drive mapping, proxy/WPAD, and ICA session issues • Analyze Azure Log Analytics error patterns and correlate them with logon timelines • Interpret Citrix Director, Logic Monitor, Power BI, and other data to identify systemic patterns • Use AI tools to analyze Citrix configuration data, policy exports, and knowledge articles • Serve as the subject matter expert for Citrix VDA GPO configuration and policy standards • Identify GPO misconfigurations, policy overlap, legacy drift, and missing best-practice settings • Develop and maintain GPO best-practice libraries and Citrix policy standards • Investigate proxy/WPAD issues and review Optimus reports to drive remediation • Optimize FSLogix containers, profiles, HDX policies, double-hop architectures, StoreFront, and Workspace App usage • Design and refine the diagnostic playbook, training materials, recorded sessions, runbooks, and lessons-learned library • Mentor Systems Engineers and conduct knowledge-transfer sessions • Develop or guide PowerShell and Python automation for GPO auditing, data extraction, and comparison • Work with internal tooling teams to productionize AI-based GPO audit and Citrix policy analysis capabilities • Within 60 days, assess priority-customer logon performance, rank root causes, recommend remediations, and deliver the first diagnostic-playbook iteration • Within 6 months, improve customer logon times, propagate systemic improvements, and increase team diagnostic capability

🎯 Requirements

• 5+ years of deep, hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), including complex multi-site enterprise deployments, performance tuning, and advanced troubleshooting • Expert-level understanding of the Citrix logon process and key VDA and client-side metrics • Deep expertise in Windows Group Policy (GPO), including design, troubleshooting, and optimization in Citrix VDA environments • Proficiency with Citrix Director for session analysis, logon phase breakdowns, and real-time troubleshooting • Experience with Wireshark or equivalent packet capture tools • Strong analytical skills correlating Power BI, Logic Monitor, Azure Log Analytics, event logs, and Citrix Director data • Experience documenting complex findings and creating actionable processes and runbooks • Experience mentoring less senior engineers • Preferred: FSLogix, Azure infrastructure, Citrix StoreFront, Citrix Workspace App, proxy/WPAD, Optimus/OptimistDB, PowerShell and/or Python, AI/LLM tools, CCE-V certification or equivalent, Healthcare IT/managed services, and double-hop Citrix architectures