Customer Deployment Engineer

🔥 2 hours ago

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harrison.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 Series B on 2021-12

Healthcare • Artificial Intelligence • SaaS

Harrison. ai is a medical imaging AI company that develops and deploys diagnostic artificial intelligence solutions for radiology. Its products—such as Harrison. ai Comprehensive Care—automate detection and triage for chest X‑rays and non‑contrast head CTs, surfacing critical and incidental findings rapidly within clinicians' existing workflows. The company focuses on improving clinical throughput, reducing diagnostic delays, and integrating AI into hospital and radiology provider systems across multiple countries.

📋 Description

• Deploy Harrison.ai solutions, including software installation, configuration, and system testing. • Remotely build, configure, and manage Ubuntu Linux enterprise systems. • Work with our healthcare industry vendor partners to create and maintain integrations for our customer base. • Implement and design integrations with our partners using messaging standards like RESTful APIs and HL7. • Maintain and manage test environments for problem replication. • Provide systems and demos to internal cross-functional teams and for client demonstrations. • Collaborate with customers to validate the proposed solution architecture and ensure alignment with their workflows and objectives. • Maintain close communication with customers regarding ongoing tasks and expectations. • Take ownership of and manage customer cases and customer expectations professionally. • Provide effective and high-quality technical support (Level 2 and 3) to our growing customer base • Troubleshoot and diagnose customer issues using documentation, knowledge base articles, and the wider technical team. • Document troubleshooting and problem resolution steps for future use. • Correctly escalate technical issues to other internal teams, and work with our development group to resolve advanced issues. • Document all work in line with organisational policies and regulatory guidelines in a timely manner.

🎯 Requirements

• 10+ years of service experience in healthcare informatics and/or medical imaging informatics technologies. • Multiple years’ experience working directly with external customers • Experience installing and maintaining Linux operating systems. • Experience with configuration and scripting (Bash or Python). • Knowledge of DNS, TCP/IP, SSL, and other networking concepts. • Excellent verbal and written communication skills. • Fluency in English. • Willingness to travel, including internationally. • Computer science degree, healthcare/informatics or similar discipline. • Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint). • Experience with healthcare information protocols, standards, and systems (e.g., HL7, DICOM, PACS, EHR, and/or RIS). • Familiarity with AWS and VMWare (certifications preferable). • Experience with healthcare workflow engines (e.g., Nextgen Connect). • Previous experience as a System Admin or Infrastructure Engineer. • Experience with containerisation platforms (e.g., Docker, Kubernetes). • Experience with SQL databases (e.g., PostgreSQL, MySQL). • Experience with Git or other version control systems.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities • Inclusive, thoughtful family support policies