Implementation Engineer

October 23

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harrison.ai

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Artificial Intelligence • SaaS • B2B

Harrison. ai is a medical imaging AI company that develops and deploys diagnostic artificial intelligence solutions for radiology. Its products—such as Harrison. ai Comprehensive Care—automate detection and triage for chest X‑rays and non‑contrast head CTs, surfacing critical and incidental findings rapidly within clinicians' existing workflows. The company focuses on improving clinical throughput, reducing diagnostic delays, and integrating AI into hospital and radiology provider systems across multiple countries.

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Series B on 2021-12

📋 Description

• Responsible for ensuring clients, partners, and internal teams receive the best implementation and support experience for the use and integration of products. • Provide onsite and remote installation and configuration activities plus remote support, troubleshooting and issue resolution. • Communicate and liaise with the customer and internal teams for detailing project requirements. • Plan and train customer staff in the support of Harrison.ai solutions. • Remotely build, configure, and manage Ubuntu Linux enterprise systems. • Work with healthcare industry vendor partners to create and maintain integrations required for customer base. • Deliver effective and high-quality Level 2 and 3 technical support to customers. • Own and manage customer cases and expectations effectively and professionally. • Document troubleshooting and problem resolution steps including root cause analysis. • Act as a technical expert and assist sales and pre-sales with proposals and trade shows when necessary. • Drive continuous improvement of current delivery and support framework.

🎯 Requirements

• Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint), • Familiarity with systems such as AWS and VMWare (certifications preferable), • Previous experience in roles such as System Admin or Infrastructure Engineer, • Experience in healthcare informatics and/or medical imaging informatics technologies, • Experience with installing and maintaining Linux operating systems, • Experience with configuration and scripting (bash or python), • Knowledge of DNS, TCP/IP and other networking concepts, • Experience with healthcare information protocols, standards, and systems, (e.g., HL7, DICOM, PACS, EHR, and RIS), • Willingness to travelling up to 25% of the year.

🏖️ Benefits

• Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career. • WFH options, flexible hours, and the autonomy to make an impact your way. • Inclusive, thoughtful policies to support families in every stage.