DevOps Manager

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Harrods

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods

📋 Description

• Oversee the full DevOps function, ensuring the reliability, security, performance, and governance of both production and non-production environments. • Responsible for the stability, operational performance, and availability of all ecommerce and digital applications - across Development, QA, and Production. • Evaluate and implement AI-powered solutions to improve CI/CD pipelines, predictive monitoring, automated incident resolution, and resource optimisation. • Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) to maintain platform reliability and measure success. • Lead triage and resolution of incidents, service requests, and problem tickets, ensuring respective tickets are assigned and maintained within the relevant ticket management platform. • Build & maintain strong relationships with other IT teams, business stakeholders and third-party support partners sharing priorities and working through issues to continually improve performance against operational SLAs.

🎯 Requirements

• Hands-on experience with cloud technologies (SaaS, PaaS, IaaS, Serverless, Containerization, Low-code, automation). • Strong understanding and experience in the implementation of ITIL, security standards, and operational governance. • Extensive experience supporting web-based applications in digital and retail environments. • Excellent time management, interpersonal and communication skills, both written and verbal. • Strong customer service focus when dealing with both internal and external parties.

🏖️ Benefits

• Extensive pay and benefits package • Development training • Opportunities to work with talented people • Programs that reward and recognize employees for exceptional performance