Hashtag You
51 - 200 employees
Founded 2018
🛍️ eCommerce
📣 Marketing
☁️ SaaS
💰 Seed on 2021-07
eCommerce • Marketing • SaaS
Hashtag You is a brand builder that creates people-centric lifestyle brands targeting a new generation of direct-to-consumer customers. The company focuses on leveraging influencer marketing and building brand-based communities, with expertise in scaling DTC lifestyle brands, extensive influencer networks, and supplier relationships. Its portfolio includes DTC lifestyle and home & living brands such as AVA & MAY, FAYNT, and CLUB NOÉ, emphasizing visually appealing, innovative products across home & living, fashion, and personal fragrances. The leadership team includes executives with backgrounds in DTC brand building, operations, buying, and retail.
Customer Care Specialist DACH – Freelancer, Working Student, Fixed-term Contract
🔥 54 minutes ago
🗣️🇩🇪 German Required
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Hashtag You
51 - 200 employees
Founded 2018
🛍️ eCommerce
📣 Marketing
☁️ SaaS
💰 Seed on 2021-07
eCommerce • Marketing • SaaS
Hashtag You is a brand builder that creates people-centric lifestyle brands targeting a new generation of direct-to-consumer customers. The company focuses on leveraging influencer marketing and building brand-based communities, with expertise in scaling DTC lifestyle brands, extensive influencer networks, and supplier relationships. Its portfolio includes DTC lifestyle and home & living brands such as AVA & MAY, FAYNT, and CLUB NOÉ, emphasizing visually appealing, innovative products across home & living, fashion, and personal fragrances. The leadership team includes executives with backgrounds in DTC brand building, operations, buying, and retail.
📋 Description
• You are the first point of contact for our German-speaking community — whether it’s product advice, a complaint, or just a question • With quick and friendly responses via chat, email, and social media, you bring a smile to our customers’ faces • You bring fresh ideas to our internal processes and help continuously optimize them • Together with our shipping partners, you ensure logistics issues are resolved quickly
🎯 Requirements
• Fluent German and basic English skills (English is our company language) • Excellent communication skills, empathy, and a positive demeanor — you love interacting with people and are the connection to our customers from day one • Strong understanding and patience, even in stressful situations — you aim to genuinely satisfy each customer and enjoy finding suitable solutions • Hands-on mentality, structured working style, and an eye for detail • Interest in Home & Living; ideally an affinity for social media • Availability: As a freelancer, working student, or fixed-term temp, you should ideally be able to commit around 20 hours per week during the period from October 15 or November 1 through December 31, 2026
🏖️ Benefits
• Remote work: You can work from anywhere in Germany (freelancers may also work from abroad) • Exciting projects and highly motivated, international team members • We place great value on open, two-way feedback • We rely on digital communication
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