Property Claims Representative – Field

🕒 April 4

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

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Hastings Insurance Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1885

🤝 B2B

👥 B2C

B2B • B2C

Hastings Insurance Company is a regional insurance provider based in Hastings, Michigan that offers commercial, personal (home and auto), and farm insurance through a network of independent local agents. The company emphasizes customized coverage, loss control consulting, claims support, and agent-led guidance to help businesses and individuals find affordable, tailored insurance solutions. Hastings focuses on community-based service with local agents, risk management resources, and a commitment to customer feedback and continuous improvement.

📋 Description

• Manage a personal caseload of property claims to ensure accurate and timely resolution. • Investigate, evaluate, and settle claims in accordance with policy provisions and legal obligations. • Communicate regularly with policyholders, claimants, and agents to guide the claim process and provide updates. • Ensure claim outcomes are fair, equitable, and supported by thorough analysis. • Identify and pursue salvage and subrogation opportunities to minimize loss. • Direct and collaborate with external vendors such as independent adjusters and inspection services. • Maintain detailed and accurate claim documentation within the claim system. • Establish and adjust case reserves based on claim exposure and progression. • Identify potential fraud indicators and refer matters to the Special Investigations Unit as appropriate. • Coordinate with internal partners including Underwriting, Sales, and Loss Control to support overall business effectiveness. • Serve as a resource to team members and assist with training or mentorship as needed. • Participate in special projects and ongoing professional development.

🎯 Requirements

• Bachelor’s degree in Insurance, Business, or a related field preferred, or equivalent experience • Minimum of two years of claim handling experience with increasing responsibility preferred • Strong understanding of claim investigation and evaluation practices • Effective verbal and written communication skills • Ability to work independently while contributing to a team environment • Demonstrated critical thinking and sound decision-making skills • Strong negotiation skills and ability to manage conflict constructively • Solid organizational and time management skills • Proficiency with Microsoft Office and claim systems • Valid driver’s license and ability to travel regularly within the assigned territory

🏖️ Benefits

• 401(k) with company matching contributions • Generous vacation and sick leave • Fully paid tuition and professional development reimbursement • Incentive compensation bonus opportunities