Customer Marketing Lead

November 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

🎡 Marketing

🦅 H1B Visa Sponsor

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Haus

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SaaS • Marketing • Analytics

Haus is a marketing science platform that helps businesses measure the incrementality of their advertising efforts, both online and offline. It provides tools like GeoLift and Causal Attribution to optimize marketing campaigns and investments. Haus enables businesses to conduct experiments to evaluate the impact of their advertising spend, offering insights that drive smarter marketing decisions. By employing advanced econometric models, Haus helps companies accurately assess their marketing's incremental value, ultimately leading to better investment strategies and higher returns.

11 - 50 employees

☁️ SaaS

💰 $4M Venture Round on 2022-06

📋 Description

• Own customer storytelling & advocacy: Lead case studies, testimonials, customer quotes, and champion identification; manage and grow the Customer Advisory Board and customer referral program. • Drive customer communications & education: Produce the monthly customer newsletter, create enablement content, and translate complex measurement concepts into clear, actionable materials that help customers become power users. • Build and nurture the customer community: Plan and host small customer events, dinners, roundtables, focus groups, and peer-to-peer learning opportunities that support retention and deepen relationships. • Partner cross-functionally across Product, Sales, Strategy, and Customer Success: Gather customer insights to influence roadmap decisions, support launches and feature adoption, and supply GTM teams with high-leverage stories and proof points. • Develop customer lifecycle programs that drive loyalty and expansion: Create nurture strategies, coordinate surprise-and-delight moments (gifts, milestones, holiday programs), and monitor customer sentiment to proactively reduce churn.

🎯 Requirements

• 6+ years of experience in Customer Marketing, Lifecycle Marketing, or a related customer-facing marketing role • Exceptional written communication skills - able to craft compelling stories, newsletters, case studies, and clear educational content • Strong verbal communication and facilitation abilities - confident hosting webinars, customer events, interviews, and roundtables • Comfort translating complex or technical concepts into simple, engaging, customer-friendly language • Customer-obsessed approach — proactive about understanding customer needs, spotting opportunities, and strengthening relationships • Strong preference for candidates based in San Francisco Bay Area, Seattle, or New York

🏖️ Benefits

• Flexible PTO - take time when you need it! • Equity – Startup environment with part-ownership in our successes • Top of the line health, dental, and vision insurance - multiple plan options so you can pick what fits you best • WFH stipend to support the set up you need to be productive • Events & Offsites – opportunities to connect and celebrate in real life! • Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle) • New Parent Leave – take time to welcome your newest Hausmate