Head of Customer Success – SaaS

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Haut.AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

💄 Beauty

Artificial Intelligence • SaaS • Beauty

Haut. AI is a SaaS company that provides AI-driven skin analysis and generative AI tools for beauty brands, enabling hyper-personalized digital skincare experiences, product recommendations, and virtual skin simulations. Their platform analyzes millions of images to assess 20+ skin health and beauty metrics with clinical-grade accuracy, offers an always-on conversational assistant (Skin. Chat/SkinGPT) and image-quality capture (LIQA), and integrates with e-commerce and enterprise ecosystems to help brands increase engagement, conversions, and support R&D.

📋 Description

• Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion • Personally manage and expand our most strategic enterprise accounts • Build automated health-score tracking systems • Recruit, develop, and lead a world-class Customer Success team of 3 people • Create scalable playbooks, KPIs, and reporting frameworks • Turn client feedback into real intelligence for Product and Sales • Drive measurable expansion revenue through strategic account management • Prove that great Customer Success makes money — and own that number.

🎯 Requirements

• 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team • A real track record with enterprise clients • Experience automating customer health monitoring and risk detection • A hands-on leadership style • Exceptional English and genuine executive presence.

🏖️ Benefits

• Competitive base salary + a clear, transparent bonus structure • Fully remote, with flexibility across EU time zones • Paid time off • A company-issued laptop • A rare chance to build a CS function from the ground up • A collaborative, genuinely supportive team that ships • Direct impact on product and company growth • Room to grow at the intersection of AI, science, and beauty