Manager, Customer IT Services

Job not on LinkedIn

🕒 May 29

🏢🏡 New York City – Hybrid

💵 $86.4k - $129.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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HCA Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Post-IPO Debt on 2014-06

Healthcare Insurance • Healthcare • Biotechnology

HCA Healthcare is a leading healthcare provider in the United States, dedicated to delivering high-quality medical services through a vast network of hospitals and outpatient facilities. They focus on enhancing patient care and improving health outcomes by utilizing advanced technologies and evidence-based practices. HCA Healthcare is committed to excellence and innovation in the health service sector.

📋 Description

• Responsible for management support of designated customer within standardized services provided by CHN • Deliver a full spectrum of IT services to customer(s), focusing on customer satisfaction and operational efficiency • Provide direct, hands-on technical support • Liaise with CHN IT team to advocate for individual customer needs • Partner with leadership to ensure understanding of customer’s business needs • Serve as liaison with key vendors, monitoring and evaluating performance • Partner with management to drive service alignment and optimization • Oversee the customer’s broader IT project portfolio • Provide input on new initiatives with the customer and CHN’s Project Manager • Guide the customer’s IT project portfolio, setting priorities and making sound decisions • Ensure compliance with CHN policies and standards • Demonstrate a commitment to health equity and racial equity

🎯 Requirements

• Bachelor’s degree in Computer Science, a related field, or equivalent experience • Minimum of 5 years of experience of progressive responsibility in an Information Technology setting • Experience in financial modeling and budgeting • Broad technical experience commensurate with a hands-on technical expertise, stepping through the ranks to management and leadership • Ability to build relationships with stakeholders, including staff and external partners • Prior experience working as a Service Desk support specialist • Professional written and verbal communications skills • Proven ability to assess the criticality of problems and prioritize based on importance and urgency • Ability to lead in the event of emergencies • Demonstrated experience with remote troubleshooting in a multi-state/multi-location environment • Ability to maintain high workload throughput • Extensive experience with an enterprise-level ticketing system • Ability to work independently and with professional discretion • Excellent problem-solving skills • Moderate travel to designated affiliate locations • Demonstrated dedication to Planned Parenthood’s mission, vision, and values • Willingness to travel in accordance with the needs of the position. Compliance with all CHN travel policies, including safety guidelines while operating a personal vehicle.

🏖️ Benefits

• Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire • Flexible Spending Accounts and Health Savings Account • Short-Term Disability and Basic Life & AD&D Insurance provided by CHN • Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost • Employee Assistance Program • Retirement Plan, 3% employer match after one year of service • Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays