QA Analyst

Job not on LinkedIn

November 10

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

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Healthcare Fraud Shield

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Healthcare Insurance • Artificial Intelligence • Fraud Prevention

Healthcare Fraud Shield is a company specializing in Payment Integrity and Cost Containment solutions for healthcare insurers. They offer a comprehensive, AI-driven platform that incorporates advanced anomaly detection and a proprietary data fusion library to combat fraud, waste, abuse, and errors in healthcare claims. Their robust end-to-end solution optimizes the auditing process, utilizing both pre- and post-payment data to maximize savings and improve accuracy in claim processing. By providing actionable insights and expert support, Healthcare Fraud Shield helps organizations achieve significant annual savings and enhance operational efficiency.

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 Private Equity Round on 2021-01

📋 Description

• Review and analyze system specifications • Collaborate with Business Unit and Developers to develop effective strategies and test plans • Execute test cases and analyze results • Create logs to document testing phases and defects • Documenting how features work. • Report bugs and errors to development teams • Help troubleshoot issues • Conduct post-release/ post-implementation testing • Work with cross-functional teams to ensure quality throughout the software development lifecycle • Reviewing and analyzing system specifications • Executing test scripts and reviewing results • Reporting and documenting technical issues • Provide end-user application support (end user support requires access to customer data which includes protected health information) provide Customer Service support as needed via phone and/or email • Proactively assume responsibilities for technical tickets that come in via phone or email from our customers. • Documents technical tickets in the Customer Relationship Management (CRM) software from start to finish including updates and final resolution. • Assess the technical issues and determine whether the issue can be resolved directly or whether the issue must be escalated. • Assess and communicate to internal and external stakeholders the issue, the breadth of impact of the issue, and expected resolution, if or when known, via internal ticketing. • Assume full responsibility for the issue and its resolution, even if escalated and triaged, until issues is fully resolved. • Follow customer service procedures for all operations including, but not limited to, user account management functions • Understands and complies with all company Privacy and Security standards • Light data entry • Other duties as assigned

🎯 Requirements

• Proven experience as a QA tester or similar role • Ability to document and troubleshoot errors • Excellent communication skills both verbally and written • Attention to detail • Analytical mind and problem-solving aptitude • Customer service minded and detail oriented • Excellent troubleshooting and problem solving skills • Ability to communicate instructions in a clear and concise manner • Comfortable multitasking in fast paced environment • Able to work independently as well as part of a dynamic team • 3+ years of Technical Support experience (preferred) • Strong communication and listening skills (preferred) • Strong analytical skills (preferred) • Knowledge of health care, insurance, medical terminology, CPT, HCPCS, DRG, Revenue, ICD-9, ICD-10 (preferred) • Knowledge of databases and Microsoft SQL Management Studio or equivalent (preferred) • Strong computer skills (preferred) • Detail oriented (preferred) • WCAG Compliance Testing a plus (preferred)

🏖️ Benefits

• - Medical, Dental & Vision insurance • - 401(k) retirement savings with employer match vesting immediately • - Vacation and sick paid time off • - 7 paid holidays & 2 floating holidays • - Paid maternity/paternity leave • - Disability & Life insurance • - Flexible Spending Account (FSA) • - Employee Assistance Program (EAP) • - Free on-site fitness center • - Professional and career development initiatives • - Remote work eligible