Senior Product Manager, Clinical Experience

🔥 15 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $150k - $160k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Headlight

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • Mental Health • SaaS

Headlight is a mental health service provider that offers various therapeutic treatments, including Acceptance and Commitment Therapy (ACT), Cognitive Behavioral Therapy (CBT), and Dialectical Behavior Therapy (DBT). Their team of licensed clinicians provides personalized care tailored to individual needs, with both in-person and virtual sessions available. Headlight is committed to making mental health care accessible and affordable, working in-network with most major insurance providers to serve a diverse clientele seeking a brighter path forward in their mental health journey.

📋 Description

• Design a vision for world-class clinical experience - thinking in ecosystems across the full clinician journey, not isolated features, and asking what we would build if we were not constrained by what already exists. • Own the clinical systems roadmap: work closely with our clinical, operations and care teams to define priorities and success metrics. • Establish product governance - act as the buffer between clinical stakeholders and engineering, and ensure priorities are set by measured impact. • Evaluate AI and third-party tools with rigor: define evaluation criteria, assess build vs. configure vs. buy for every initiative, and apply solutions where they genuinely give clinicians time back - not as a default. • Measure the benefit in terms that matter where every initiative has a baseline before and after: time saved per session, reduction in non-billable administrative hours, billed hours unlocked, and clinical outcomes improved. • Work across the full spectrum of clinical delivery - from optimizing workflows inside NextGen (templates, task routing, clinical documentation) to designing integrations that extend the EHR into our broader ecosystem, to scoping and building net-new clinical tooling where no off-the-shelf solution exists. • Own the integration layer between our clinical tools - Blueprint, NextGen, and any custom-built surfaces - ensuring they work together as a coherent system rather than a set of disconnected point solutions that clinicians must manually bridge. • Build clinical safety into the practice from the start - understand where our tooling intersects with client safety and ensure speed of delivery never comes at the cost of clinical integrity.

🎯 Requirements

• 7+ years of product management experience, with meaningful time in healthcare or clinical tools. • Preferred hands-on EHR experience - you know how they work, where they are configurable, and where they need a build-around. [NextGen, Epic, AdvancedMD or Athena] • Familiarity with healthcare systems integration (HL7, FHIR, API-based) and the judgment to know what belongs natively in an EHR vs. an external layer. • A track record of building product practice from scratch - creating structure, earning trust, and delivering measurable improvement. • AI literacy applied practically: you can evaluate tools, assess clinical risk and integration complexity, and make informed decisions. • The ability to quantify benefits concretely to measure outcomes: saved time, recovered hours, improved throughput. • Direct clinical or clinical operations background preferred. Experience in behavioral health is a plus.

🏖️ Benefits

• W2 role with competitive compensation • Medical, Dental and Vision on the first of the month after employment • Paid Vacation, Sick, and Holiday time • Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. • 401(k) plan with company contribution • Opportunity to work in a cutting-edge healthcare technology environment • Professional development opportunities and training • Collaborative and supportive work culture • Impactful role contributing to the enhancement of patient care and healthcare processes