Business Operations Lead

🔥 4 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $105.4k - $155k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders. • Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain. • Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities. • Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority.

🎯 Requirements

• You have 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required. • You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity. • You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows. • You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards. • You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication. • You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action. • You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare.

🏖️ Benefits

• Equity compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development