Clinical Director, Patient Safety

October 7

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Headway

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Healthcare Insurance • Wellness

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

201 - 500 employees

Founded 2019

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Respond to High-Risk Clinical Events: Act as a trusted responder for complex and urgent patient safety concerns, providing real-time guidance to providers and internal teams to ensure safe and timely resolution. • Develop Patient Safety Protocols and Workflows: Lead the creation, implementation, and refinement of scalable patient safety processes in partnership with Clinical Operations, Legal, and Compliance. • Educate and Support Providers: Coach and train providers on risk safeguards, documentation best practices, and ethical care delivery to strengthen Headway’s provider network and promote clinical confidence. • Strengthen Compliance and Risk Mitigation: Partner with cross-functional teams to ensure adherence to licensing, regulatory, and ethical standards across the provider network. • Drive Continuous Quality Improvement: Analyze safety trends and root causes, and translate findings into system-level improvements that enhance quality, safety, and provider/patient experience.

🎯 Requirements

• You are an independently licensed psychologist (PhD, or PsyD) with 5+ years of post-graduate experience in both clinical practice and fast-paced business environments • Demonstrated expertise in managing clinical risk or patient safety concerns, including crisis intervention or adverse event response • Exceptional communication skills with the ability to document clearly, educate providers, and advise cross-functional teams • Strong organizational and systems-thinking skills, with the ability to manage complex workflows and improve processes • Comfort with Google Workspace (Docs, Sheets, Drive) and adaptability with new technology • A proactive, solution-oriented mindset and the ability to thrive in a fast-paced environment • Deep commitment to ethical, patient-centered care and continuous quality improvement

🏖️ Benefits

• Equity Compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development