Senior Manager, Strategy & Operations, Claims Pod

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Headway

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Healthcare Insurance • Wellness

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

201 - 500 employees

Founded 2019

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Ensure the operational excellence and scalability of the processes that support our Claims platform. • Design and build foundations for new 0-1 initiatives within the Operations function. • Collaborate cross-functionally with Product, Engineering, and other cross-functional processes to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges. • Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs. • Build and manage a growing team to achieve these objectives.

🎯 Requirements

• 7-9+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required. • Use data as your first language; you enjoy and are skilled at digging through complex data to solve ambiguous problems. • Thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy. • Are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat. • Are a collaborator who proactively partners across teams while holding teams accountable for business results. • Seek an environment that fosters individual growth through open-feedback and high-autonomy. • Are a team builder that is passionate about growing and developing a team. • Are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare.

🏖️ Benefits

• Equity Compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development