Screening and Information Specialist

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Health Resources in Action (HRiA)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1957

🤝 Non-profit

🌍 Social Impact

💰 $500k Grant - Health Resources in Action on 2023-10

Non-profit • Social Impact

Health Resources in Action (HRiA) is a non-profit public health organization that connects, consults, and collaborates with partners to improve access, equity, and outcomes in health and social systems. HRiA provides assessment and planning, capacity building, evaluation, grantmaking and philanthropy services, information and referral, and policy and systems change support, with an explicit equity-centered approach. The organization partners with funders, community organizations, and stakeholders to design and implement data-informed, evidence-based programs and grants aimed at advancing community health.

📋 Description

• Assess the needs of Helpline users by telephone, online chat, and SMS texting. • Provide appropriate information and referrals to substance use, gambling disorder, mental health, and related services. • Reliably staff the Helpline as scheduled. • Engage and motivate Helpline users to follow through on referrals through use of active listening and motivational interviewing techniques. • Obtain feedback on interactions with Helpline users. • Provide service availability information and other provider details through approved sources. • Gather and record data from Helpline users in Helpline database. • Verify Helpline users’ insurance status, as applicable. • Assist in updating Helpline database of state licensed and approved substance use prevention, treatment, and recovery support services as appropriate. • Escalate consumers interactions to Helpline Clinicians and/or Contact Center Supervisor when applicable. • Represent the Helpline at outreach events, meetings, and/or presentations as needed. • Continue to build and develop expertise in substance use disorders, problem gambling, and behavioral health equity. • Suggest ideas/improvements through participation in teams and committees. • Consistently attend and actively participate in Helpline meetings and other activities to develop skills and make suggestions for project enhancements. • Participate in hiring processes for new Helpline staff as needed. • Assist in the training and mentoring of new Helpline staff as needed. • Maintain updated resume and bio for use in new business proposals. • Assist with technical components of new business proposals as needed.

🎯 Requirements

• Three to five years of related experience (lived or professional) in the fields of substance use, recovery, problem gambling, and/or harm reduction services, or bachelor’s degree in psychology, social work, human services, or related field in lieu of experience. • Experience in information and referral services, customer service, counseling, substance use, or human services required. • Customer/consumer focused with excellent interpersonal and communication skills. • Good computer skills and experience and/or ability to use online systems and databases. • Certified Resource Specialist (through Inform USA) preferred or willingness to obtain within one year of hire (at HRiA’s expense). • Openness to information that may be different from personal views. • Willingness to work with Helpline users who may be ambivalent, impaired, or have psychological disorders. • Openness to providing information about a variety of treatment options and paths to recovery based on a caller’s needs. • Respect cultural differences and value diversity of thought, backgrounds, and perspectives. • High ethical standards and a willingness to comply with professional expectations and boundaries. • Ability to adapt to changes in work environment and expectations. • Demonstrated history of dependability. • Two years of sobriety for people in recovery. • Fluency in a language other than English (e.g., Spanish, Portuguese, Mandarin) is a plus. • Preference will be given to applicants with flexible and/or weekend and overnight availability. • Massachusetts, Vermont, or Illinois residency is a plus, but not required.

🏖️ Benefits

• Competitive salaries • Health insurance • Retirement plan • Flexible summer hours • Vacation starting at 4 weeks • 13 paid holidays, plus office closure time during the last week of December.