Research Associate

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔬 Research Analyst

🚫👨‍🎓 No degree required

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Researching and understanding healthcare system websites, databases, and reference materials in accordance with departmental and corporate policies • Researching and documenting requested information such as primary care physicians, dentists, specialists, eldercare services, nursing homes, and related resources • Identifying appropriate benefit plans and benefit offerings when applicable • Providing accurate, easy-to-understand research findings to nurses, advocates, and internal partners • Responding to member requests by delivering clear, specific resources and available options • Entering and maintaining accurate documentation within internal systems • Compiling research results in a user-friendly format to support member decision-making • Tracking cases and conducting timely follow-ups with members and providers • Ensuring all work complies with quality standards, internal procedures, and applicable federal and state regulations, including HIPAA and COBRA • Monitoring recurring research issues or trends and escalating concerns to leadership as appropriate

🎯 Requirements

• A high school diploma or GED required; associate degree in business, liberal arts, healthcare management, or a related field preferred • At least one year of healthcare-related experience preferred • Strong written and verbal communication skills, including professional phone etiquette • Excellent listening skills and the ability to understand and clarify requests • Strong problem-solving and issue-resolution abilities • Exceptional customer service skills and a commitment to quality • Solid organizational and multitasking skills, including consistent follow-up • Comfort using MS Word, Excel, and web-based research tools • The ability to work effectively in a collaborative, team-based environment • Bilingual skills (English/Spanish or other languages) may be required based on assignment

🏖️ Benefits

• Comprehensive training and the tools you need to succeed • Opportunities for career growth and internal advancement • Competitive pay starting at $16 per hour and a robust benefits package, including medical, dental, vision, 401(k) with company match, tuition assistance, PTO, and paid holidays • A mission-driven culture focused on accuracy, compassion, and meaningful impact • A collaborative environment where your contributions truly matter