Associate Technical Services Engineer

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $52k - $56k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

Healthcare Insurance • SaaS • Fintech

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines. • Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions. • Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measures. • Escalate complex issues appropriately while maintaining clear communication with customers throughout the resolution process. • Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilities. • Maintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts for US team collaboration.

🎯 Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field. • 0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies. • Preferably, experience in the health insurance industry, particularly with healthcare payors. • 1+ years of experience as a Business Analyst is a plus. • Strong aptitude for critical thinking, analytical reasoning, and problem-solving. • Ability to document standard operating procedures and manage ticket lifecycles using tools like Salesforce and Jira. • Experience engaging with customers and managing competing priorities effectively.

🏖️ Benefits

• Health insurance • 401(k) plans • Paid time off • Flexible work arrangements • Professional development opportunities