Manager, Member Success

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🔥 23 hours ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Health Evolution

WebsiteLinkedInAll Job Openings

11 - 50 employees

Health Evolution engages chief executives, presidents, founders, board chairs, policymakers and other top industry leaders. We do this by convening in-person gatherings, publishing insights and analyzing information that helps industry leaders accelerate progress, develop opportunities and shape new strategies. We support executives seeking to create a high quality and efficient health care system based on prevention, affordability, access, equity and outcomes for people and their communities.

📋 Description

• Build and maintain meaningful one-on-one relationships with executive members, serving as their primary point of contact and trusted resource within Health Evolution • Develop and manage a best-in-class member onboarding experience • Manage reporting of KPIs to track member benefit utilization, program engagement, and overall health of the membership • Develop a deep understanding of each member's priorities and interests to deliver personalized program recommendations and connections • Lead membership retention strategy, identifying at-risk members early and executing proactive outreach to drive renewal and long-term participation • Partner cross-functionally to shape and continuously elevate the member experience across all touchpoints throughout the program year • Continuously refine member support processes and service standards to improve response times, resolution quality, and overall member satisfaction • Resolve membership and event-related inquiries with urgency and professionalism, ensuring every interaction reinforces trust and confidence in Health Evolution • Serve as a knowledgeable, responsive resource for members across all Health Evolution products and programs, delivering support that reflects the caliber of our executive audience • Serve as the internal voice of the member, sharing insights and trends with leadership to shape strategy and product offerings • Conduct regular proactive touchpoints (check-ins, calls, surveys) to understand member goals, gather feedback, and identify opportunities to deepen engagement • Identify opportunities to expand member engagement, including upsell or referral opportunities where appropriate

🎯 Requirements

• Bachelor’s degree • 4 or more years of work experience in a professional customer success or support role • Demonstrated proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint; advanced Excel skills greatly appreciated • Demonstrated ability to communicate effectively with executives and colleagues • Strong analytical skills • Ability to work independently, but collaboratively in a remote environment • Demonstrated curiosity in our healthcare system and the people who make it better

🏖️ Benefits

• Ability to work remotely • Competitive compensation • Competitive, comprehensive health care coverage • Flexible paid time off • 401k w/company match