Senior Operations Systems Analyst

🕒 Yesterday

🗽 New York – Remote

🗽 New York – Remote

💵 $83.1k - $120.4k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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Healthfirst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance • Medicare

Healthfirst is a health insurance provider dedicated to helping New Yorkers access affordable health coverage for individuals and families. With over 30 years of experience, Healthfirst offers a range of plans including Medicaid managed care, Medicare Advantage, long-term care, and essential health plans. The company focuses on providing quality healthcare options, comprehensive benefits, and support to ensure members can maintain their health and well-being.

📋 Description

• Elicit, document, and analyze business and functional requirements for operational workflows, system enhancements, and process improvements • Configure, maintain, and support operational systems, applications, and workflow tools • Translate business requirements into technical specifications and functional system configurations • Partner with operational stakeholders to identify automation opportunities and streamline manual processes • Troubleshoot system issues, perform root cause analysis, and implement sustainable solutions • Support testing activities including test scenario creation, user acceptance testing, and validation of system enhancements • Create and maintain process documentation, system documentation, training materials, and standard operating procedures • Monitor application performance and recommend enhancements to improve usability, scalability, and operational effectiveness • Support data management, reporting, and dashboard development to provide operational insights and metrics • Manage ongoing operational support requests and prioritize enhancements within established timelines • Ensure solutions align with organizational governance, security, and compliance standards • Act as a subject matter expert for operational systems and business process workflows

🎯 Requirements

• High school diploma or GED from an accredited institution • Experience administering, supporting, or optimizing business applications, operational systems, collaboration platforms, or workflow management solutions • Hands-on experience configuring and supporting Microsoft SharePoint Online environments • Experience configuring or supporting Microsoft Power Platform solutions including Power Apps and Power Automate • Experience developing reports, dashboards, data analyses, or performance metrics to support operational decision-making • Experience gathering and documenting business and technical requirements

🏖️ Benefits

• medical, dental and vision coverage • incentive and recognition programs • life insurance • 401k contributions