Client Experience Manager

Job not on LinkedIn

October 10

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $65k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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HealthMark Group

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Healthcare Insurance • Compliance • Technology

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

📋 Description

• Serve as your client’s official Liaison to ensure their voice is heard and needs are met • Deliver exceptional client management and quality communications to keep clients delighted • Build valuable, long-lasting client relationships to turn clients into HMG spokesmen • Championing a client-first mindset to ensure ideas and solutions are focused on superb client satisfaction • Know what is happening with your top-tier clients to stay ahead of red flags or client dissatisfaction • Expedite client issue resolutions to ensure the timely and successful delivery of our solutions • Routinely communicate with ROI Supervisors to gain insights into clients’ service needs or concerns • Bi-Weekly, meet with your supervisor to review the portfolio, identify and find solutions to potential threats to client satisfaction • Quarterly, meet with clients to deliver performance metrics, translate valuable data into actionable information, and promote new or valuable content highlighting the HMG brand • Document and track all client activity within MedRelease and Planhat • Conduct training for new and existing clients on MedRelease and EMR request routing to optimize knowledge and usage • Onboard new clients to ensure a strong first impression and smooth transition to HMG service(s) • Contribute to the company’s growth and success by identifying and sharing upsell/expansion opportunities • Maintain strong knowledge of current events, state/federal laws, and regulations related to ROI • Leading and developing a team of at least two direct reports

🎯 Requirements

• 4-year College degree or a minimum of 6 years of professional work experience in Client Relationship Management or Success role, including engagements with senior executives • Proven and excellent communication skills (listening, speaking, and writing) that demonstrate a high level of professionalism and a client-first approach • Demonstrable ability in proactive management and outreach; take initiative to stay 2 steps ahead of problems or concerns impacting client satisfaction • Expert in cross-functional collaborations and communications to ensure strong working relationships, expedite problem-solving, and find opportunities for shared improvements • Strong project management and organization skills; able to shepherd the right resources to ensure timely and successful completion of onboardings and projects • Proficient in timely and effective problem-solving • Open to coaching and feedback to ensure you are growing and thriving in the role • Self-sufficient and disciplined; able to work independently and with an eye on individual and team goals • Able to stay positive and measured when faced with challenges, methodical in your work to keep clients happy, and eager to learn • Knowledge of Microsoft applications including Excel • Preferred previous experience working with CRM • Ability to travel 20% for in-person client meetings and Company or team-mandated events • Preferred RHIT or RHIA certified

🏖️ Benefits

• HealthMark Group offers a dynamic work environment • Opportunities for professional development and growth • Flexible work environment with remote options • Strong focus on team collaboration and client satisfaction