HealthMark Group
501 - 1000 employees
⚕️ Healthcare Insurance
📋 Compliance
Healthcare Insurance • Compliance • Technology
HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.
Customer Service Specialist – Outreach
🕒 March 31
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
HealthMark Group
501 - 1000 employees
⚕️ Healthcare Insurance
📋 Compliance
Healthcare Insurance • Compliance • Technology
HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.
📋 Description
• Monitor the company emails, faxes, and chat line as assigned. • Provide detailed information while assisting requestors with status of requests for medical records. • Field emails or faxes to the appropriate departments. • Ensure notes are accurate and detailed. All actions require a note in Med-Release. • Making sure we provide detailed information to clients, patients and requestors. • Have an overview of all HealthMark- Group departments’ roles and responsibilities. • Know the proper use and understanding of statuses. • Fax and/or email records securely to requestors when requested. • Assist requestors and patients on how to submit a request online or by fax. • Assist requestors on how to download medical records through Med-Release. • Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox
🎯 Requirements
• Excellent communication skills, strong analytical and problem-solving skills • Type 35+ WPM • Ability to multi-task, prioritize duties, and have strong time management skills • Proficient computer skills with software applications such as Microsoft Office • Maintain a positive, empathetic, and professional attitude toward customers always • High school diploma or GED required • Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
🏖️ Benefits
• Competitive benefits, including medical, dental, and vision insurance • 401k matching • Remote opportunities • Paid time off • Paid volunteer day of your choice
Apply NowSimilar Jobs
🕒 March 31
Customer Service Representative handling inbound customer service calls, emails, and chats for clients. Must adhere to training requirements and work schedule flexibility in the USA.
🕒 March 31
Customer Service Rep setting appointments and activating accounts for a wholesale manufacturing company. Assisting with written marketing campaigns and addressing customer inquiries.
🕒 March 31
Customer Service role for US Based Wellness Company looking for enthusiastic candidates. Providing support in a marketing/customer service capacity with flexible hours.
🕒 March 31
Customer Service position supporting a Health and Wellness Company. Flexibility in hours and collaborative marketing responsibilities.
🕒 March 31
Customer service agents needed for work from home positions to handle inquiries and provide support. Join our virtual insurance agency with full benefits after 30 days.
