Crisis Support Specialist

Job not on LinkedIn

November 25

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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HealthSource Integrated Solutions

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Healthcare • HR Tech • SaaS

HealthSource Integrated Solutions is a trusted provider of essential services aimed at empowering individuals to lead healthier lives. They specialize in clinical services, managed IT services, and human resources credentialing, with a strong focus on behavioral health support. Through partnerships with community mental health centers, HealthSource offers a reliable infrastructure and technologies to assist those in need, particularly during crises, ensuring accessible and affordable mental health resources for the community.

11 - 50 employees

👥 HR Tech

☁️ SaaS

📋 Description

• Under the supervision of a Crisis Communications Program Manager, Crisis Support Specialists (CSS) provide crisis and suicide intervention, brief supportive counseling, care coordination, and information and referral services over the phone and via text/chat for individuals, families, and agencies seeking assistance. • CSSs respond to incoming and scheduled outgoing contacts in a timely and compassionate manner, ensuring all interactions meet contractual obligations and program metrics. • CSSs are responsible for assessing immediate needs, providing direct care, and ensuring appropriate follow-up care or referrals to support safety and well-being. • Respond to calls, chats, and texts (988 Suicide & Crisis Lifeline and local crisis lines) in a compassionate and professional manner with a trauma sensitive lens. • Collaborate with individuals in crisis, their family members, and relevant treatment team members (internal and external) to support treatment and recovery. • Deliver person-centered services aimed at promoting skills for coping with and managing behavioral health symptoms, with a focus on recovery and resilience. • Facilitate the use of natural supports and community resources to enhance recovery and resilience. • Assess strengths, identify needs and barriers, and address obstacles related to an individual's crisis and short-term goals. • Provide supportive services such as education, counseling, problem-solving, role modeling, referral, advocacy, and crisis intervention. • Coordinate and facilitate appropriate referrals to community services, including behavioral health and substance use services. • Ensure adherence to all procedures and protocols for the specific service queue (text/chat, crisis calls, or care coordination). • Remain prepared to respond promptly and professionally to service requests throughout scheduled shifts. • Collaborate with Certified Community Behavioral Health Clinics (CCBHCs), hospitals, and other providers to address the needs of individuals served. • Conduct follow-up communications (calls, texts, or chats) to provide postvention support following initial service contact. • Complete all required documentation accurately and in a timely manner. • Maintain current knowledge of all agency and program trainings, completing them as required. • Adapt to shifting work priorities and thrive in a fast-paced environment, while maintaining professionalism and a positive attitude. • Uphold confidentiality and privacy according to Health Information Portability and Accountability Act (HIPAA) standards. • Promote healthy relationships, professional boundaries, ethical practices, and a kind demeanor both in the workplace and as a public representative of the organization. • Demonstrate the ability to work effectively within a team and independently when necessary. • Perform any additional duties as assigned to support the organization's mission and objectives.

🎯 Requirements

• Bachelor’s degree in social work, human services, or a related field; equivalent relevant experience may also be considered. • A minimum of two (2) years of experience providing person-centered support services. • Proficiency with computers and prior experience using technology independently in a professional setting. • Strong verbal and written communication skills, organizational abilities, and interpersonal skills, especially in working with diverse populations. • Demonstrates excellent customer service abilities. • Ability to quickly learn and navigate new technologies, including software programs and phone systems. • Demonstrates ability to work independently as well as collaboratively with others. • Capable of maintaining effective and cooperative working relationships with both internal and external stakeholders, aligned with HealthSource’s mission. • Displays a positive and proactive attitude towards navigating change and overcoming challenges in a dynamic work environment. • Ability to prepare and submit detailed, accurate reports to the Department of Child and Families (DCF) in accordance with established guidelines and deadlines. • Must pass all required background checks successfully. • One (1) year of experience working in a Certified Community Behavioral Health Clinic (CCBHC) or Community Mental Health Center (CMHC) is preferred. • Previous experience providing crisis intervention services (minimum one (1) year) is preferred. • International Council for Helplines (ICH) Crisis Helpline Specialist Certification within 12 months of hire is preferred.

🏖️ Benefits

• Flexible scheduling options to promote a healthy work-life balance. • Fully remote work capabilities. • HealthSource covers 65% of health and dental insurance premiums. • Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off. • Eligibility to participate in our 401k matching program after one year of employment. • Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias. • HealthSource covers the costs for obtaining the ICH Crisis Helpline Specialist Certification. • A variety of other benefits are offered and can be found in the Employee Handbook. • Opportunities for career advancement within the organization. • Additional benefits are available and outlined in the Employee Handbook.