Tier 1 Customer Support Specialist

🔥 10 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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HealthStream

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

☁️ SaaS

📚 Education

👥 HR Tech

SaaS • Education • HR Tech

HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities.

📋 Description

• Provide exceptional customer service and product support • Be the face of HealthStream and become clients’ biggest advocate • Understand the ins and outs of HealthStream products • Delight clients with knowledge and positivity • Develop skills for individual career paths based on interests • Adhere to all HealthStream security policies and procedures • Provide phone, email, and chat support • Troubleshoot and diagnose reported problems • Build strong relationships with colleagues and customers • Identify, test, and verify issues for documentation • Collaborate cross-functionally on customer-focused initiatives • Participate in testing new features and suggest enhancements

🎯 Requirements

• At least one year of experience in a technical help desk or technical support role • Bachelor’s degree in a related discipline preferred • Practical knowledge of the healthcare industry a definite plus • Extraordinary, charismatic phone presence • Excellent written communication skills • Strong problem-solving skills • Ability to communicate with non-technical and technical customers • Working knowledge of Microsoft operating systems • Familiarity with tools like Salesforce and Microsoft Teams • Basic understanding of SQL is a plus • Flexibility to work a 8-hour schedule between 7 AM – 7 PM CST, Monday through Friday

🏖️ Benefits

• Medical, Dental and Vision insurance • Paid Time Off • Parental Leave • 401k and Roth • Flexible Spending Account • Health Savings Account • Life Insurance • Short- and Long-Term Disability • Medical Bridge Insurance • Critical Illness Insurance • Accident Insurance • Identity Protection • Legal Protection • Pet Insurance • Employee Assistance Program • Fitness Reimbursement