Senior Client Success Manager

November 10

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Heartbeat Health

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Healthcare Insurance • Telecommunications

Heartbeat Health is a revolutionary healthcare company focused on transforming cardiovascular care through virtual-first cardiology. By leveraging device connectivity and real-time clinical data, they provide accessible, high-quality cardiovascular care remotely, offering services such as televisits, same-day diagnostic reads, and comprehensive care programs. Heartbeat Health aims to make heart health care more accessible and effective, using a nationwide model that allows for coordinated delivery between patients, cardiologists, and primary care physicians. They collaborate with various partners to create a seamless, connected health experience, both synchronously and asynchronously. Their approach simplifies complex care processes into manageable steps, improving patient outcomes and engagement, especially in regions with limited access to cardiologists.

11 - 50 employees

⚕️ Healthcare Insurance

📡 Telecommunications

📋 Description

• Act as a senior point of contact and trusted advisor for key clients, overseeing complex issues, escalations, and strategic account planning • Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded • Partner closely with internal teams to design and deliver high-impact solutions that drive measurable results and customer satisfaction • Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences • Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives • Design and implement process improvements that increase efficiency, scalability, and client retention • Mentor Client Success team members, fostering a culture of accountability, innovation, and continuous improvement • Collaborate with leadership on departmental goals, forecasting, and resourcing to support company growth

🎯 Requirements

• 6–8 years of experience in Client Success, Account Management, or a related client-facing function, ideally within a fast-growing or digital health environment • Proven success managing complex client relationships and driving strategic initiatives that improve outcomes and retention • Strong leadership skills with experience mentoring or managing team members • Exceptional communication skills- verbal, written, and interpersonal, with the ability to influence at all levels • Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments • Analytical thinker with a creative approach to problem-solving and process design • Bachelor’s degree or equivalent required; Master’s degree a plus • Sense of humor and collaborative spirit a must

🏖️ Benefits

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered • We are fast-paced & agile: we move quickly, iterate often, and value experimentation • We are remote-first: flexibility, autonomy, and trust are at the core of how we operate • We care about diversity: diversity allows us to build an excellent patient experience • We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status