Customer Support Specialist – Hungarian Market

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Hedepy

WebsiteLinkedInAll Job Openings

1 - 10 employees

🧘 Wellness

👥 B2C

⚕️ Healthcare Insurance

Wellness • B2C • Healthcare Insurance

Hedepy is a company specializing in online therapy services, connecting clients with qualified therapists for personal counseling sessions. Their platform is designed to help users find the right therapist match based on therapeutic style compatibility. With a large network of therapists and a focus on effective, research-backed therapy, Hedepy provides an accessible and flexible option for mental health support. The platform accommodates various languages and offers additional services through its Hedepy+ program, which includes discounted sessions and premium wellbeing content.

📋 Description

• Resolve client and therapist requests over chat and email, start to finish, with full ownership of compensation decisions and therapist coordination. • Make proactive outbound calls: gather feedback, guide clients toward booking, and turn interest into actual sessions. • Handle emotionally sensitive conversations with care, some of our clients are reaching out in a vulnerable moment. • Keep localized Hungarian content up to date and help fine-tune our AI support agent so humans can focus on the complex, high-empathy cases. • Spot recurring issues and share feedback that makes our processes better.

🎯 Requirements

• Native Hungarian speaker (full fluency for complex, sensitive client conversations) and English at B2+ level (our internal docs, meetings and 1-on-1s run in English) • 1+ years in proactive phone outreach, telesales, or active account management. You're comfortable calling people, not just replying to them. • Proven ability to work fully remotely and independently, using ticketing/task tools to track and close cases on your own. • A real track record handling high-emotion or distressed customer interactions with empathy, in writing and on calls. • Active use of AI tools (ChatGPT, Claude, Perplexity, Gemini or similar) as part of your daily workflow. • Nice to have: Experience with Fin (Intercom), Google Workspace and Notion. • Direct experience supporting customers in acute psychological distress.

🏖️ Benefits

• Free psychotherapy sessions on Hedepy • Remote-first work environment, you can work from anywhere. • International team from 10+ countries • Cool team buildings and workations ☀️