Catering & Convention Services Manager

🔥 15 hours ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $65k - $70k / year

⏰ Full Time

🟢 Junior

👔 Manager

🚫👨‍🎓 No degree required

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HEI Hotels & Resorts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

🏠 Real Estate

🤝 B2B

💸 Finance

Real Estate • B2B • Finance

HEI Hotels & Resorts is a privately held hotel investment and third‑party management company founded in 1985 that owns and operates an institutional-grade portfolio of 90+ hotel assets across urban, super‑suburban, and resort markets. The firm specializes in acquiring, investing equity in, and managing Luxury, Upper‑Upscale, and Premium Select Service properties for institutional capital partners (including REITs and private equity) and franchisors, combining data‑driven operational practices with guest‑centric service culture (“HEI Loves”) to maximize hotel real estate value. HEI also positions and operates branded, soft‑branded, and independent lifestyle hotels while emphasizing associate development and long‑term partner relationships.

📋 Description

• Manage accounts to achieve guest satisfaction and solicit past and new business to ensure all revenue goals are achieved or exceeded • Responsible for soliciting new group sales accounts and maintaining relationships with existing accounts • Solicit new and existing accounts to meet and exceed revenue goals through prospecting, outside sales calls, site inspections and written communication • Achieve or exceed Sales Goals related to sales transactions and Lead closure rates • Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients • Handle account details so that all pertinent aspects of solicitation and closing are complete and documented • Coordinate various departments’ participation in servicing accounts • Respond to inbound Lead Flow quickly and efficiently to close new business within set time parameters • Detail Banquet and Catering events accurately in proposal, contract and sales systems • Provide overall direction, coordination, and ongoing evaluation of operations • Monitor group room blocks and pick up, generate detailed resumes for the operating departments • Develop and conduct persuasive verbal sales presentations to prospective clients • Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account • Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers • Comply with attendance rules and be available to work on a regular basis • Prepare correspondence to customers, internal booking reports and file maintenance • Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required • Attend trade shows, community events and industry meetings • Knowledge of market trends, competition and key customers of the hotel

🎯 Requirements

• High school or equivalent education required • Bachelor’s degree preferred • 1+ years of past sales experience preferred • Essential prior experience in the field of hospitality with specific experience in detailing events • Must have experience at varying sized and tiers of Hotels and Resorts • Ability to be flexible with work location and travel • Good working knowledge of multiple brands and Hotel Sales Systems (e.g. Delphi FDC, CiTy) • Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi • Knowledge of sales skills, revenue management, training, and motivation of peers • Knowledge of hotel features, benefits, and competing hotels within the market • Ability to execute appropriate action plans • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning • Leadership skills to motivate and develop staff and to ensure accomplishment of goals • Able to set priorities, plan, organize, and delegate

🏖️ Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield • Vision insurance programs through EyeMed • Vacation, Sick and Holiday programs • Pet insurance through the ASPCA • 401(k) Savings Plan with matching funds • Discounts through 'YouDecide' and Hotel Room Discount programs