Customer Support Team Lead

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July 4

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Heidi Health

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Artificial Intelligence • Healthcare Insurance • Productivity

Heidi Health is an AI-powered medical scribe platform designed for clinicians in various healthcare settings. It helps decrease the time spent on administrative tasks like note-taking, insurance processing, and result finding, thereby allowing clinicians to focus more on patient care. The platform supports multiple types of healthcare professionals including psychologists, dietitians, vets, medical doctors, nurses, and others, leveraging artificial intelligence to enhance efficiency and accuracy in clinical documentation. The goal is to provide an intuitive, efficient tool that integrates seamlessly with healthcare workflows to improve the quality of care and clinician satisfaction. It emphasizes privacy and security, featuring hospital-grade standards to protect sensitive health information.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

⚡ Productivity

📋 Description

• Who are Heidi? • Heidi is on a mission to halve the time it takes to deliver world-class care. • We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. • Built for clinicians, by clinicians, at the core of Heidi is its people. • We achieve in 6 months what it takes our competitors 4 years to do. • In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week. • With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge? • As the Customer Support Lead, you’ll work on the frontlines with our Customer Support team — resolving queries, coaching team members, and driving operational improvements. • You’ll be responsible for ensuring timely, high-quality responses, identifying trends, and escalating systemic issues to improve the product and support function. • You’ll lead by example and help shape a high-performing, customer-centric team.

🎯 Requirements

• Proven experience in customer support, with exposure to SaaS or HealthTech preferred. • Strong written communication and problem-solving skills. • Bachelor's in Health Science, Engineering, Math, Computer Science, or similar field would be advantageous. • Comfort leading by example in a fast-paced environment. • Ability to analyse support trends and translate them into process improvements. • Flexibility - this role is expected to have flexibility of weekend/evenings work as we may be required to adjust the roster to suit current challenges.

🏖️ Benefits

• Work from home, with possibility of hybrid work in the future • Learn from some of the best engineers and creatives, joining a diverse team • The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups • If you have an impact quickly, the opportunity to fast track your startup career!