IT Engineer

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Heidi Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

⚡ Productivity

Artificial Intelligence • Healthcare Insurance • Productivity

Heidi Health is an AI-powered medical scribe platform designed for clinicians in various healthcare settings. It helps decrease the time spent on administrative tasks like note-taking, insurance processing, and result finding, thereby allowing clinicians to focus more on patient care. The platform supports multiple types of healthcare professionals including psychologists, dietitians, vets, medical doctors, nurses, and others, leveraging artificial intelligence to enhance efficiency and accuracy in clinical documentation. The goal is to provide an intuitive, efficient tool that integrates seamlessly with healthcare workflows to improve the quality of care and clinician satisfaction. It emphasizes privacy and security, featuring hospital-grade standards to protect sensitive health information.

📋 Description

• Orchestrate Device & App Management: Be the central hub for our device ecosystem. Administer MDM, coordinate device logistics across global locations, and create a seamless provisioning experience. Develop and manage application deployment strategies and app lifecycles, including creating scripts for remote installation, updates, and configuration. • Manage Access & Security: Champion our security posture by developing and implementing device management policies and managing device networking. Manage access controls for key platforms. Administer password manager and compliance tool, and build the foundation for secure account credentialing. • Automate & Streamline Onboarding: Design and implement automation for user onboarding processes, ensuring new team members get timely access to necessary hardware, software, and relevant Slack groups. (Aligns with potential future SSO/SCIM work). • Create Exceptional Technical Support: Build and manage an internal IT helpdesk that resolves issues efficiently. Develop self-service resources, troubleshoot complex problems, and ensure our team has uninterrupted access to the tools they need. • Implement and Maintain IT Asset Management: Design, deploy and oversee our IT asset management system to track hardware, software, and licenses. Ensure accurate inventory, compliance, and optimal resource allocation. • Scale Our Infrastructure: Design systems and processes that grow with us. Identify operational bottlenecks, implement automation where possible, and create documentation. Manage office IT infrastructure needs, potentially including video conferencing and network management. • Collaborate Across Teams: Work closely with Engineering, Operations, and other functions to understand their technical needs and implement solutions.

🎯 Requirements

• Experience working in a technical support or IT helpdesk role, with proven ability to troubleshoot hardware and software issues. • Practical knowledge of device management systems (like JumpCloud), compliance monitoring tools (like Vanta), and managing access across various platforms (Microsoft, Cloud Providers, Google Admin). • Experience with automation for onboarding and IT processes. • Familiarity with device networking concepts and management. • Exceptional organisational skills to manage device logistics across multiple locations with meticulous tracking. • Strong communication abilities to translate complex technical concepts clearly. • Bonus: experience building an IT function from the ground up or leading IT projects end-to-end.

🏖️ Benefits

• $1,000 annual learning and development budget • $150/month health and wellness allowance • $500 home office budget • 26 weeks paid primary parental leave • 18 weeks paid secondary parental leave • fertility support up to $10,000 • four weeks of work from anywhere per year • serious equity