Implementation Consultant

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Benefex

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 Venture Round on 2011-10

Hello! We’re Benefex. We believe that everyone deserves an exceptional experience at work, every day. We build workplace technology that makes this happen.

📋 Description

• Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes. • Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices. • Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology. • Configure OneHub to meet customer requirements. • Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process. • Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning. • Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes. • Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues. • Ensures project collateral and tracking measures are accurate at all times. • Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.

🎯 Requirements

• Technical proficiency. • An interest in technology (current role, self-study, education) with ideally the ability to programme in one language (C# / SQL knowledge would be preferred). • Some exposure or knowledge of Project Management. • A logical & critical thinker, the ability to systematically work through problems. • Detail orientated, quality driven and a meticulous planner. • Effective communicator. • Ability to skilfully navigate difficult conversations with fairness and empathy. • Team player. • Problem solver.

🏖️ Benefits

• Flexible work – choose a working setup that works for you. • Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more • 25 days holiday plus your local bank holidays • Your birthday off • Two half day wellbeing days • Healthcare cash plan to cover the costs of day-to-day healthcare • Employee Assistance Plan 24/7 365 support • Income Protection (75%) and life assurance (4x salary) • Referral bonuses • Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave • Work from Anywhere policy for 90 days • Buy and Sell scheme for holidays • £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!