Vice President – Regional Operations

Job not on LinkedIn

🔥 12 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $190k - $230k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Brightline

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

Brightline is a healthcare company that specializes in providing mental health care services for children and support for parents. With a focus on personalized therapy, psychiatry, and medication management, Brightline offers a simple and comprehensive approach to mental health care for families. They serve clients both virtually and in-person, with services available in multiple states including New York, New Jersey, Connecticut, Massachusetts, and Washington. Through experienced providers and innovative care plans, Brightline helps children and their caregivers manage mental health challenges, focusing on Cognitive Behavioral Therapy and data-driven results.

📋 Description

• Serve as the strategic owner of clinic- and region-level operational and financial targets across the New York market • Build, manage, and forecast regional budgets — owning cost structure, identifying variances, and making data-informed resource allocation decisions • Partner closely with the regional clinical leader to achieve expected results and drive accountability across the region • Closely manage regional, clinic, and provider-level reporting to track performance and identify opportunities • Gather data-driven insights to inform performance improvement opportunities; pair with qualitative insights from workflow observation to drive consistent care model execution • Take joint responsibility with the regional clinical leader for planning and executing regional optimization • Contribute to the development of corporate methods, techniques, and evaluation criteria; resolve complex problems where standard principles don't fully apply • Ensure that operational standards and workflows as designed are being executed consistently across all clinics • Feed qualitative insights back to the Care Operations team and serve as a bridge between the field and corporate • Launch new initiatives — whether centrally or regionally driven — that enhance daily operations and improve outcomes • Lead change management efforts for new workflows, systems, and corporate initiatives, ensuring regional teams are prepared, supported, and bought in • Own the patient experience across the region — leveraging feedback, incident reports, and frontline observations to continuously improve how families experience Brightline's care • Manage patient access, including waitlist management, panel sizing, and intake capacity, to ensure families can access care when they need it • Ensure regional operations meet all applicable regulatory, accreditation, and quality standards relevant to behavioral health care delivery • Own regional incident management and risk escalation protocols, partnering with clinical leadership to address safety concerns promptly and systematically • Monitor clinical quality metrics and work cross-functionally to close gaps in care delivery standards • Lead a regional team with direct management responsibility over manager-level leaders and frontline operations staff, with an org structure that will continue to evolve as the region scales • Own or meaningfully partner on regional hiring — building a pipeline, contributing to selection decisions, and ensuring the team grows with the right people • Develop strategies for team retention, culture-building, and professional development across the region • Manage provider templates and schedules with sensitivity to provider-specific nuances within the New York market • Serve as strategic owner of facilities across the region, addressing practical constraints that affect operations • Lead on-the-ground expansion execution for new clinic openings within the region — currently four clinics with a path to six • Build and maintain trust between Brightline senior leadership and regional and clinic-level teams • Harmonize multiple stakeholder perspectives — including those of executives and frontline staff — to drive aligned results • In collaboration with the Demand & Partnerships team, manage performance for key regional relationships (e.g. NYU) and take high-impact actions to maintain and deepen those partnerships

🎯 Requirements

• 8+ years of professional experience, including at least 3 years leading multi-site brick-and-mortar or hybrid healthcare delivery operations • Demonstrated track record of building strong, cohesive teams, driving operations optimization, and delivering sustainable business results • Deep understanding of the behavioral and mental health space, with an innovative mindset for delivering differentiated care experiences • Strong communicator who builds relationships quickly and thrives in a fast-paced, results-driven environment • P&L ownership mindset — comfortable with budget management, clinic-level financial forecasting, unit economics, and data-driven decision-making • Experience with quality standards, regulatory compliance, and risk management in a healthcare setting • Proven change management skills — comfortable leading teams through organizational change, new systems, and evolving workflows • Fluency with EHR/EMR systems and operational technology used in clinical environments • Comfortable operating in ambiguity and building structure in a still-maturing organization • Willingness to spend ~50% of time in clinic, including travel to locations outside the New York City metro area (e.g. Albany) • Experience in a high-growth, venture-backed environment strongly preferred • MBA preferred but not required.

🏖️ Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k • 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement • Stock Options