HelloConnect
B2B • eCommerce • SaaS
HelloConnect is a business process outsourcing (BPO) company founded in 2019 to provide high-quality customer service, sales, and back-office support. Located in Manila, Philippines, HelloConnect specializes in tailored outsourcing solutions for e-commerce businesses, helping them scale efficiently while maintaining service quality. With a focus on personal interactions, quality delivery, and technological integration, HelloConnect aims to enhance customer satisfaction and operational efficiency for its diverse clientele.
Junior IT Portfolio Manager
August 7
HelloConnect
B2B • eCommerce • SaaS
HelloConnect is a business process outsourcing (BPO) company founded in 2019 to provide high-quality customer service, sales, and back-office support. Located in Manila, Philippines, HelloConnect specializes in tailored outsourcing solutions for e-commerce businesses, helping them scale efficiently while maintaining service quality. With a focus on personal interactions, quality delivery, and technological integration, HelloConnect aims to enhance customer satisfaction and operational efficiency for its diverse clientele.
📋 Description
• The IT Management Tribe provides technology products and services to the entire HelloFresh organization. • Looking for a hands-on, detail-oriented Junior IT Portfolio Manager. • This Level 2 role focuses on data accuracy, reporting, and process reliability. • Manage software tools more efficiently. • Work with advanced Google Sheets to track active vs. inactive users, validate data, and support SaaS lifecycle management. • Build and maintain reports on SaaS usage. • Create pivot tables and leverage named ranges for efficient data analysis. • Protect sheets and ranges to maintain data integrity. • Interpret data to spot trends, outliers, and optimization opportunities. • Troubleshoot discrepancies and proactively solve reporting issues. • Automate and streamline repetitive reporting tasks.
🎯 Requirements
• 2-4 years of experience in data reporting, analysis, or a related role. • Google Sheets Expertise: Advanced formulas and functions (SUMIFS, COUNTIF, VLOOKUP, INDEX/MATCH, QUERY, ARRAYFORMULA, IF/AND/OR, date functions), pivot tables, named ranges, data validation, and sheet protection. • Analytical Skills: Ability to interpret data trends, spot anomalies, and provide actionable reporting. • IT & Financial Awareness: Basic understanding of IT services, software licensing models, and budget tracking. • SaaS management tools: Experience with tools such as Trelica, Zylo, G2 Track, or similar is a plus. • Ownership & Reliability: Takes responsibility for assigned reporting tasks, ensuring high accuracy and timely delivery without constant supervision. • Adaptability: Comfortable handling changing priorities and requirements, maintaining focus and efficiency under ambiguity. • Collaboration: Works well with teammates and stakeholders, shares knowledge openly, and supports collective success. • Communication: Clear and professional in both written and spoken English; able to explain data findings and processes simply. • Attention to Detail: Meticulous in reviewing data, spotting inconsistencies, and ensuring reports are error-free. • Problem-Solving: Uses logical thinking to troubleshoot data issues and improve existing reporting processes.
🏖️ Benefits
• Comprehensive benefits and perks. • Prioritization of employee well-being. • Opportunities for continuous learning. • Fostering a positive work environment.
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