Director, Commercial Operations

🕒 January 30

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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GLOBO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📡 Telecommunications

⚡ Productivity

💰 Private Equity Round on 2022-01

B2B • Telecommunications • Productivity

GLOBO is a company focused on providing language support and communication solutions. Their services include interpreting, translation, and platform integrations to help manage and monitor language support needs efficiently. GLOBO aims to simplify language access across various industries through features like smart, skills-based routing for interpreters and accurate translation processes. The company emphasizes high-quality customer support, scalable solutions, and innovative integrations, which can be utilized in fields such as Telehealth and Project Management.

📋 Description

• Lead annual and quarterly planning cycles, including forecasting, capacity planning, and goal setting for the commercial team. • Design and manage sales territories, quotas, and account assignments to ensure fairness and maximize market coverage. • Maintain and enforce rules of engagement, policies, and procedures across all commercial functions. • Own pricing, discounting and deal desk guardrails in collaboration with finance. • Own the commercial tech stack (e.g., CRM (Hubspot), Sales Engagement tools), ensuring data integrity, system optimization, and user adoption. • Drive continuous improvement of the core sales process, identifying bottlenecks and implementing automation to increase sales productivity. • Develop and manage comprehensive reporting and dashboards focused on key commercial metrics (e.g., pipeline health, conversion rates, sales cycle length, revenue attainment).

🎯 Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related quantitative field is required. • A minimum of 8-10 years of progressive experience in Sales Operations, Revenue Operations (RevOps), or Commercial Operations, preferably within a SaaS or high-growth technology company. • At least 5 years of experience leading, managing, and mentoring an operations team. • Extensive hands-on experience and advanced proficiency with CRM systems (e.g., Hubspot, Microsoft Dynamics) is required, including system configuration, reporting, and dashboard development. • Hubspot Experience is strongly preferred. • Demonstrated ability to perform complex data analysis, build financial models, and communicate strategic insights to executive audiences.

🏖️ Benefits

• Health insurance • Retirement plans • Professional development opportunities • Flexible work arrangements