Hello Heart
51 - 200 employees
Founded 2013
🧘 Wellness
⚕️ Healthcare Insurance
Wellness • Healthcare Insurance
Hello Heart is a healthcare technology company offering a mobile app to help individuals track and improve their heart health. The app provides real-time tips, allows users to track their blood pressure, and offers personalized insights to help users manage their heart health more effectively. Hello Heart also partners with businesses, health plans, and labor unions to provide these tools to their employees and members, demonstrating a significant impact on heart health outcomes through personalized and data-driven approaches. Privacy and security of health data are prioritized, ensuring members' health information is protected.
Senior User Support Specialist
🕒 April 14
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Hello Heart
51 - 200 employees
Founded 2013
🧘 Wellness
⚕️ Healthcare Insurance
Wellness • Healthcare Insurance
Hello Heart is a healthcare technology company offering a mobile app to help individuals track and improve their heart health. The app provides real-time tips, allows users to track their blood pressure, and offers personalized insights to help users manage their heart health more effectively. Hello Heart also partners with businesses, health plans, and labor unions to provide these tools to their employees and members, demonstrating a significant impact on heart health outcomes through personalized and data-driven approaches. Privacy and security of health data are prioritized, ensuring members' health information is protected.
📋 Description
• Lead by example in the queue by maintaining consistent ticket volume • Champion our user experience by guiding users through complex escalations • Drive automation and AI innovation • Safeguard member trust and protect member privacy • Identify, document, and troubleshoot hardware and software issues • Partner cross-functionally within support and across other departments • Optimize support resources by staying up to date on product developments • Take the lead on meaningful initiatives outside the ticketing queue
🎯 Requirements
• Exceptional written and verbal communication skills • A demonstrated track record of working independently • A proven track record and genuine interest in leveraging AI tools • Experience with Zendesk or a comparable ticketing platform • Ability to work Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time
🏖️ Benefits
• Health insurance • Retirement plans • Professional development opportunities
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