Call Center Trainer

Job not on LinkedIn

1 hour ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $45k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Porter

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Healthcare Insurance • Artificial Intelligence • SaaS

Porter is a healthcare coordination and management company that leverages the power of artificial intelligence to connect various aspects of healthcare delivery. Their services focus on coordinating care for payers, individuals, families, and at-risk providers, ensuring seamless navigation through the healthcare system and improving care quality through in-home assessments and personalized interventions. Porter's innovative approach addresses quality measures, risk adjustments, and gap closures in care, particularly for Medicare Advantage, Medicaid, and ACA commercial members. They emphasize reducing readmissions and enhancing care quality through their comprehensive health portal and dedicated care guides, who provide support from scheduling to securing necessary medical equipment and services.

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.4M Venture Round on 2023-01

📋 Description

• Deliver new-hire onboarding and role-specific training covering systems, workflows, compliance requirements, and customer service expectations • Facilitate ongoing development sessions, upskilling workshops, and targeted coaching for both new and existing team members • Monitor agent performance, identify knowledge or skill gaps, and provide supplemental or remedial training as needed • Collaborate with management and training contributors to develop, refine, and update training materials, guides, scripts, and SOPs • Conduct role-playing exercises, mock calls, and scenario-based learning to support skill development and real-world readiness • Gather feedback from agents and supervisors to identify training needs and recommend improvements to training content or delivery • Maintain organized training documentation, including materials, attendance records, and performance-related coaching notes

🎯 Requirements

• 2–4+ years of experience in call center operations, customer service, or training roles; healthcare, technology, or regulated industry experience preferred • Demonstrated ability to facilitate engaging and effective training sessions, both classroom-style and hands-on • Strong communication, presentation, and facilitation skills with the ability to motivate and support learners • Excellent attention to detail when working with scripts, compliance requirements, data security protocols, and quality standards • Comfortable working in a fast-paced environment with evolving priorities and regulatory constraints • Ability to analyze performance data and identify trends to recommend improvements to training or coaching approaches • Familiarity with call center technologies such as autodialers, CRMs, EHRs, and performance dashboards • Empathetic, patient, and supportive training style focused on building agent confidence and competence • Organized, proactive, adaptable, and committed to continuous learning and improvement

🏖️ Benefits

• Medical Dental Vision • Paid Holidays • Paid Time Off • Equipment Support • A fun team and special culture