Porter
Porter is a healthcare coordination and management company that leverages the power of artificial intelligence to connect various aspects of healthcare delivery. Their services focus on coordinating care for payers, individuals, families, and at-risk providers, ensuring seamless navigation through the healthcare system and improving care quality through in-home assessments and personalized interventions. Porter's innovative approach addresses quality measures, risk adjustments, and gap closures in care, particularly for Medicare Advantage, Medicaid, and ACA commercial members. They emphasize reducing readmissions and enhancing care quality through their comprehensive health portal and dedicated care guides, who provide support from scheduling to securing necessary medical equipment and services.
51 - 200 employees
⚕️ Healthcare Insurance
🤖 Artificial Intelligence
☁️ SaaS
💰 $5.4M Venture Round on 2023-01
Care Guide - Healthcare Coordinator
March 25
Porter
Porter is a healthcare coordination and management company that leverages the power of artificial intelligence to connect various aspects of healthcare delivery. Their services focus on coordinating care for payers, individuals, families, and at-risk providers, ensuring seamless navigation through the healthcare system and improving care quality through in-home assessments and personalized interventions. Porter's innovative approach addresses quality measures, risk adjustments, and gap closures in care, particularly for Medicare Advantage, Medicaid, and ACA commercial members. They emphasize reducing readmissions and enhancing care quality through their comprehensive health portal and dedicated care guides, who provide support from scheduling to securing necessary medical equipment and services.
51 - 200 employees
⚕️ Healthcare Insurance
🤖 Artificial Intelligence
☁️ SaaS
💰 $5.4M Venture Round on 2023-01
📋 Description
• Engage and assist members with all aspects of the Porter relationship, account, products, and Porter's Member Platform • Proactively identify the needs of members and provide personalized service • Act as a comprehensive resource for assisting members with a broad range of healthcare questions and needs • Identify and document Social Determinants of Health (SDOH) and assist with identification of community resources • Facilitate communications to bridge the gap between patients and appropriate clinical teams as needed • including scheduling PCP and specialty appointments and following up to ensure member follows through • Help identify and facilitate education resources to assist members in their self-care • Interpret and articulate Health Plan benefits and coverage, and ensure that members are fully utilizing their benefits • Be readily available to assist members via omnichannel resources (phone, email, chat) • Manage & update customer CRM (Salesforce Service Cloud) • Document relevant details about all patient/Caregiver interactions. • Boost member satisfaction and loyalty by providing a consistently excellent experience and striving to go above and beyond. • Assist members with hospital discharges (when applicable): ▹Coordinates and facilitates patient discharge planning in collaboration with other healthcare professionals. ▹Collaborate with patients, caregiver(s), and healthcare team to facilitate a discharge process that enhances patient satisfaction and adherence to discharge orders and ensures efficiency of time and resources involved in each patient discharge. ▹Review case notes from Hospital providers to identify Durable Medical Equipment (DME) needs, schedule requested appointments, and/or facilitate other needs required to ensure optimal outcomes for patients’ post-discharge. ▹Act as concierge to identify and facilitate DME procurement and follow-up appointment needs for patients
🎯 Requirements
• 2-3 years of experience working in direct contact with patients in a healthcare setting • Demonstrated ability to interpret and apply health insurance benefits • A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented) • Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued during challenging times • Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) with sincerity, respect, and compassion • Ability to pivot tasks and demonstrate strong time management skills to juggle various time driven responsibilities while keeping member needs at the forefront • Must be an excellent listener, both to ensure that the member feels valued/respected and to identify any potential needs that the member may not be directly articulating • Ability to work with team to cover on-call and holiday schedules as needed • High School Diploma • A dedicated work area established that is separated from other living areas and background noise, and ensures professional work environment and patient information privacy • Ability to keep all company-sensitive documents and systems secure • A reliable, high-speed internet connection
🏖️ Benefits
• Remote Work Environment • Paid Time Off • Laptop Supplied • Benefits - Medical Dental Vision Voluntary Life + AD&D • A fun team and special culture
Apply Now