Helpware
B2B • SaaS • Cybersecurity
Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.
Customer Support Representative, Tier 2
Job not on LinkedIn
3 days ago
🗣️🇪🇸 Spanish Required
Helpware
B2B • SaaS • Cybersecurity
Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.
📋 Description
• Develop & grow our highest priority fan-base with high-profile customers. • Build lifelong relationships with our users to increase retention and reduce churn. • Deliver best-in-class service to our most valued customers through personalized communication and proactive support. • Manage client relationships end-to-end: from inquiries and special requests to post-event followup. • Anticipate customer needs and provide tailored solutions with autonomy and initiative. • Coordinate with internal teams (Operations, Payments, Logistics, etc.) to ensure seamless delivery of every experience. • Maintain ownership of assigned cases or accounts, providing timely updates and resolutions. • Communicate complex information clearly and empathetically, always focused on building trust and satisfaction. • Represent StubHub International’s premium brand standards with excellence, integrity, and enthusiasm.
🎯 Requirements
• Minimum 2 years of experience in customer-facing roles (Concierge, VIP Support, Account Management, or similar). • Fluent in Spanish and fluent in English (C1/C2 level). • Excellent communication skills and ability to engage with high-profile customers. • Strong problem-solving mindset, autonomy, and accountability. • Proficiency in CRM and customer management platforms, strong Microsoft Office, and digital communication skills. • Proven ability to deliver top-tier service under pressure and manage multiple priorities.
🏖️ Benefits
• Health insurance • Flexible work arrangements
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