PlatformOps Engineer

Job not on LinkedIn

🔥 16 hours ago

🌐 Mexico, Brazil, +2 more countries – Remote

🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Helpware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

💰 Seed Round on 2016-01

Logistics • Marketing • Consulting

Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.

📋 Description

• Contribute to cloud architectural designs based on AWS Well-Architected Framework pillars • Own and operate the AWS footprint, including ECS Fargate, Lambda, Batch, RDS PostgreSQL, ElastiCache Redis, S3, CloudWatch, networking/IAM, and Bedrock • Manage infrastructure as code with reviewable, repeatable provisioning across dev, test, staging, and production • Deploy, upgrade, back up, restore, and manage access to the self-hosted Langfuse observability stack • Build and maintain CI/CD pipelines and platform conformance gates • Own secrets management, artifact/image pipelines, and blue/green or rolling deployment strategies • Operate the OpenTelemetry pipeline across application and infrastructure observability and LLM traces • Maintain per-tenant usage and cost infrastructure, dashboards, alerting, and SLOs • Align trace retention and masking with data governance standards • Support product teams with environment issues, deployment questions, and performance debugging • Maintain security posture supporting SOC 2, HIPAA, and GDPR commitments • Implement least-privilege IAM, network isolation, encryption, and audit trails • Support PII masking architecture at the infrastructure level

🎯 Requirements

• 5+ years in platform, SRE, or DevOps roles running production workloads on AWS • Deep hands-on experience with ECS or EKS, RDS, ElastiCache, S3, CloudWatch, IAM, and VPC networking • Strong infrastructure-as-code practice using Terraform or CDK • CI/CD ownership using GitHub Actions, GitLab CI, or similar • Experience with Claude Code and AI Spec Driven Design • Experience operating stateful open-source systems in production, including ClickHouse or comparable columnar/analytics stores such as Druid or Pinot, or transferable database operations depth with Postgres at scale, Elasticsearch, or Kafka • Working knowledge of OpenTelemetry collectors, exporters, sampling, and instrumentation conventions • Security-first approach to IAM policies, secrets, and data boundaries • Experience with multiple cloud providers such as AWS, Azure, or GCP preferred • Experience self-hosting LLM/GenAI tooling or operating GenAI workloads preferred • Scripting/automation fluency; Python or Go preferred • Prior work in a compliance-driven environment such as SOC 2, HIPAA, or GDPR preferred • Experience with multi-tenant SaaS operations preferred • FinOps experience preferred

🏖️ Benefits

• Remote work • Platform ownership and developer enablement responsibilities • Work on a multi-tenant B2B AI platform spanning Agent Assist, AI-powered QA, document processing, support automation, and workforce management