Senior Microsoft 365 Optimization Specialist

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🔥 1 minute ago

🌐 Mexico, Brazil – Remote

🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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Helpware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

💰 Seed Round on 2016-01

Logistics • Marketing • Consulting

Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.

📋 Description

• Support Microsoft 365 administration, configuration, and optimization initiatives • Review and improve Microsoft 365 governance, policies, and operational processes • Manage and optimize SharePoint Online sites, permissions, and collaboration structures • Support Microsoft Teams administration and configuration • Develop and optimize workflows using Power Platform, particularly Power Automate • Support the implementation, configuration, and adoption of Microsoft Copilot and Copilot Studio • Review and improve access management, security settings, and environment configurations • Identify opportunities to automate repetitive tasks and improve operational efficiency • Collaborate with the IT Operations team to assess existing processes and implement improvements • Document configurations, workflows, governance standards, and optimization recommendations

🎯 Requirements

• Hands-on experience with Microsoft 365 administration and optimization • Experience with SharePoint Online and Microsoft Teams administration • Practical knowledge of Power Platform, particularly Power Automate • Familiarity with Microsoft Copilot and Copilot Studio • Understanding of Microsoft 365 security, access management, permissions, and governance • Experience reviewing existing environments and identifying opportunities for improvement • Strong analytical and problem-solving skills • Ability to document technical processes and communicate recommendations clearly • Conversational English at B2 level or higher • Availability to work in the US time zone • Nice to have: Experience with Microsoft 365 governance frameworks and best practices • Nice to have: Knowledge of Microsoft Entra ID and identity and access management • Nice to have: Experience with Power Platform environment management and Data Loss Prevention (DLP) policies • Nice to have: Experience implementing AI-powered solutions or automating business processes using Microsoft Copilot • Nice to have: Relevant Microsoft certifications

🏖️ Benefits

• Project duration of 6+ months

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