Care Advocate – Spanish Fluency Required

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Here Now Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

🌍 Social Impact

🏛️ Government

Healthcare • Social Impact • Government

Here Now Health is a virtual mental healthcare provider focused on children, young adults, and families connected to the foster care system. The company delivers trauma-informed telehealth therapy, care empowerment through dedicated care advocates, and caregiver support by partnering with Medicaid plans and state programs to provide no-cost services to eligible members. Here Now Health emphasizes lived-experience-informed clinical teams and practical care navigation to keep vulnerable youth connected to consistent mental health and support services.

📋 Description

• Serve as the first point of contact for new referrals, families, caregivers, and case managers, and as a consistent relationship throughout the care journey • Explain the purpose and services of Here Now Health in a way that reduces fear and confusion and builds confidence in care • Guide patients and families through admissions and onboarding, making sure they understand each step required to begin care • Act as a supportive liaison among caregivers, biological parents, case managers, and child welfare staff • Verify Medicaid eligibility, plan ID numbers, and benefits for prospective and existing patients • Monitor insurance status over time and proactively assist patients whose coverage has lapsed or changed • Schedule, reschedule, and rebook appointments as needed • Conduct proactive, high-touch outreach to patients and families who have missed appointments or disengaged from care • Help patients and caregivers access telehealth appointments and navigate the technology required to participate • Assist patients in completing required documentation and onboarding materials • Collaborate closely with providers, clinical teams, and other operational teams to support patient access and continuity of care

🎯 Requirements

• Previous experience in healthcare administration, patient access, admissions, scheduling, care coordination, customer service, or a related field • Experience working in a telehealth or healthcare environment • Excellent organizational skills and strong attention to detail • Experience working with children, adolescents, families, or behavioral health • Ability to manage multiple tasks, priorities, and patient interactions in a fast paced environment • Comfortable making frequent outbound phone calls and conducting patient outreach • Strong computer skills and ability to quickly learn new systems as well as being able to explain those systems to others • Spanish fluency required • Tenacity and resourcefulness: must have the ability to problem-solve until a challenge is resolved • High emotional intelligence and strong relationship-building skills, with the ability to establish trust quickly with youth, caregivers, and system partners

🏖️ Benefits

• Medical, dental, and vision insurance • Comprehensive 401(k) retirement plan • Paid time off, including vacation, sick time, company holidays, floating holidays • Technology and equipment necessary to perform the role • Flexible and remote work arrangements, where applicable