Customer Success Manager

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🕒 April 17

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Heritage Environmental Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🚗 Transport

⚡ Energy

B2B • Transport • Energy

Heritage Environmental Services is an industrial environmental services company that manages hazardous and non-hazardous waste through transportation, treatment, and disposal while emphasizing reuse, recycling, and sustainability. It provides field and onsite services including industrial cleaning, remediation, lab packing and waste consolidation, technical hazardous-chemical identification, emergency response and demilitarization/explosive disposal, and compliance training to help industrial and institutional clients meet regulatory requirements and restore operations quickly and safely.

📋 Description

• Responsible for support, expansion, retention, and administration of an assigned key account • Manage quality and consistency of service delivery within the key account • Prioritizes health and safety by adhering to policies and maintaining safe practices • Primary internal and external contact for assigned key account • Acts as intermediary between Arcwood’s internal support teams and the key account • Ensures all customer inquiries are managed timely and accurately • Participates in key account conference calls • Supports Corporate Account Manager with communications • Manages events and project inquiries from key account contacts • Assists field Sales team in service and pricing issues • Serves as primary champion for service delivery • Manages Conditional Pricing Approval program for key account • Stays aware of key customer personnel changes • Engages other departments to develop pricing and proposals • Ensures compliance with receivables and billing for key account • Increases sales revenue by identifying potential new account sites • Keeps Sales leadership informed of service trends

🎯 Requirements

• Bachelor's degree (required), with a focus in sales, business, marketing or science (preferred) • 3+ years of proven industry related sales experience (required) • In lieu of degree, 7+ years of proven industry related sales experience (required)

🏖️ Benefits

• Health insurance covers all preventative medicine, including physicals and eye exams • Contributes to HSA account for health priorities • Countless internal training and education opportunities • Covers outside courses/training relevant to career • Generous tuition reimbursement program • 401K match • Competitive bonus program • Eligible for referral and retention bonuses as well