Customer Care Manager

🔥 14 hours ago

🇩🇪 Germany – Remote

💵 €37k - €48k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HERO Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

💼 Consulting

📦 Logistics

💰 Series A on 2022-06

Construction • Consulting • Logistics

HERO Software is a leading provider of comprehensive cloud-based software solutions for handcraft and technical service industries. The company offers a robust suite of tools designed for task management, project scheduling, and administrative processes, tailored specifically for industries like construction, electrical, plumbing, and other technical services. HERO Software empowers businesses to streamline their operations from the office to the field, providing features such as digital time tracking, invoicing, job management, and extensive third-party integrations to enhance productivity. Known for its user-friendly interface and support, HERO Software continually innovates to assist companies in managing their workflows efficiently and effectively. With a strong commitment to supporting craftsmen and service providers, HERO Software aims to facilitate digital transformation in the handcraft sector through scalable and versatile software solutions.

📋 Description

• Serve as the first and key point of contact for customers • Ensure a reliable, positive, and solution-oriented service experience • Support customers across multiple channels • Systematically analyze inquiries and develop a thorough understanding of software and processes • Find clear and sustainable solutions for complex cases • Accurately document, escalate, and follow up on customer inquiries • Work closely with internal teams • Maintain internal and external knowledge resources • Identify recurring patterns and share feedback • Contribute to projects and special assignments aimed at continuously improving Customer Care processes • Proactively share knowledge within the team

🎯 Requirements

• Experience in Customer Care or a comparable customer-facing role • Experience in a SaaS or B2B environment is a plus • Clear, empathetic, and confident verbal and written communication skills • Active listening skills and an appropriate tone when handling challenging situations • Independent, structured, and solution-oriented approach to work • Ability to gain an in-depth understanding of topics and resolve problems thoroughly • Ability to maintain an overview and prioritize effectively during periods of high workload • Confidently switch between live conversations and written case handling • Strong commitment to quality and accurate documentation • Calm, professional, and de-escalating conduct during challenging conversations • Familiarity with modern tool and system environments • Open and pragmatic approach to AI tools • Team player with a willingness to share knowledge and take ownership • Business-fluent German, both written and spoken

🏖️ Benefits

• Flexible working hours and location-independent remote work • Germany Ticket subsidized by €29 • 30 vacation days (including December 24 and December 31) • Additional paid days off for weddings, moving, and the birth of a child • One Volunteering Day for a social project • JobRad bicycle leasing program • Sports benefits through Hansefit or EGYM Wellpass • Access to the Bloom mental health platform • Additional company health insurance with Allianz • Monthly professional shoulder and neck massages at the Hanover office • Annual professional development budget currently set at €800 for courses, books, or coaching • Regular feedback and development discussions • HERO career plan supporting internal growth • Summer and holiday parties • Regular team events • Annual co-workations within the EU