hey contact heroes GmbH
501 - 1000 employees
Founded 2021
🤝 B2B
👥 B2C
👥 HR Tech
B2B • B2C • HR Tech
hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.
EU Freelancer – Inbound Customer Service
🕒 3 days ago
🗣️🇩🇪 German Required
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hey contact heroes GmbH
501 - 1000 employees
Founded 2021
🤝 B2B
👥 B2C
👥 HR Tech
B2B • B2C • HR Tech
hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.
📋 Description
• Work on innovative customer service projects for exciting clients. • You work from your own location — all you need is a dedicated workspace and a stable internet connection. • As a freelancer you have flexible scheduling and decide how to organize your workday. • Handle customer inquiries by phone and in writing — always focused on delivering excellent customer service. • Answer customer questions, resolve issues, and ensure a positive customer experience. • Serve as the first point of contact for customers and collaborate closely with our internal teams.
🎯 Requirements
• You live in an EU country (excluding Germany) and have a registered business with a VAT ID. • You have previous experience as an agent or in a similar role. • You speak and write German at C1 or C2 level — clear, error-free, and customer-focused. • Friendly demeanor, solution-oriented approach, and strong verbal and written communication skills. • Confident user of common tools and systems such as CRM or ticketing systems. • Officially registered as a freelancer and authorized to work within the EU.
🏖️ Benefits
• Partnership on equal terms: We offer engaging projects and opportunities for long-term collaboration. • Fair compensation: Transparent and adjusted to the scope of your engagement. • Support: You’ll be part of a motivated network that offers advice and assistance.
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