EU Freelancer – Inbound Customer Service

🕒 July 21

🇩🇪 Germany – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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hey contact heroes GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

👥 B2C

👥 HR Tech

B2B • B2C • HR Tech

hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.

📋 Description

• Diverse projects: Work on innovative customer service projects for exciting clients. • You work from your location — all you need is a dedicated workspace and a stable internet connection. • As a freelancer you have flexible working hours and decide how to organize your workday. • Handle customer inquiries by phone and in writing — always with a focus on excellent customer service. • You answer customer questions, resolve issues, and ensure a positive customer experience. • You are the first point of contact for customers and work closely with our internal teams.

🎯 Requirements

• You reside in an EU country (excluding Germany) and have a registered business with a VAT ID. • You have previous experience as an agent or in a similar role. • You speak and write German at C1 or C2 level — clear, error-free, and customer-oriented. • Friendly demeanor, solution-oriented approach, and strong verbal and written communication. • Confident in using common tools and systems, such as CRM or ticketing systems. • Officially registered as a freelancer and authorized to work within the EU.

🏖️ Benefits

• Partnership on equal terms: We offer exciting projects and long-term collaboration. • Fair compensation: Transparent and adjusted to the scope of your engagement. • Support: You will be part of a motivated network that provides advice and hands-on assistance.