Freelancer, Bicycle & E-Bike Customer Service

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hey contact heroes GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

👥 B2C

👥 HR Tech

B2B • B2C • HR Tech

hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.

📋 Description

• Exciting project: You will support customers of a modern company in the bicycle industry • Flexibility: Work from your own location – all you need is a dedicated workspace and a stable internet connection • Autonomy: As a freelancer you shape your workday flexibly and work independently • Inbound customer service: Handle telephone and written customer inquiries about bicycles, e-bikes, orders, repairs and services • Solution-oriented work: You answer customer questions competently, find appropriate solutions and ensure a positive customer experience • Service-oriented communication: You are the first point of contact for customers and work closely with internal teams

🎯 Requirements

• Location: You reside in an EU country (outside Germany) and have a registered business with a VAT ID • Customer service experience: Ideally you have worked in telephone or written customer support • Language skills: You speak and write German at C1 or C2 level; English is welcome but not required • Strong communication: Friendly manner, high service orientation and a solution-focused approach • Basic technical skills: Confident use of common PC applications and CRM or ticketing systems • Freelancer status: You are officially registered as a freelancer and able to work across the EU

🏖️ Benefits

• Partnership on equal terms: We offer a long-term project and reliable collaboration • Fair compensation: Transparent, reliable and commensurate with your contribution • Support: You will be part of a motivated network and receive structured onboarding and support from our team